Contact iSpy Support
Company Name: iSpyFire, Inc.
About: Helping first responders help people. Getting you invaluable data, information,
and details for first-response success.
iSpy Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
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E-Mail: [email protected]
Website: 🌍 Visit iSpy Website
Privacy Policy: https://www.ispyfire.com/privacy.html
Developer: iSpyFire
3 Most reported problems 😔💔
From best in industry to worst
by Lavapig1
iSpyFire used to be the defacto standard in the industry. The app was fast, reliable, easy to use and user friendly. It was updated nearly 6 months ago and has been horrible since. Notifications are spotty, UI buttons don’t work, and the app frequently crashes at the worst times. Some users in my agency can’t see calls for our department, yet at the same time somehow get notified for *every* other call in the county. Some colleagues have managed to not update their app yet, and they are doing everything in their power to ensure it stays that way. Whether the iSpy team wants to admit it or not, this application falls under the umbrella of “safety-critical” software. With that comes the serious responsibility of rigorous bug testing. This app is a commercial product for public safety, bugs of this nature aren’t acceptable. Please fix your app.
Update TERRIBLE
by D'squarius
This app was once user friendly, easy to navigate, and reliable. Due to the recent update, these terms no longer apply.
•Text size has been blown up x10, which is helpful you are a 90 year old with cataracts but detrimental to everyone else. The entire screen is now completely filled, making you scroll much more than before to view calls/information.
•the map units/map etc interface was completely redesigned to have symbols instead of boxes with their title, making you search harder for them. They are also slower in loading, and all the informational details on calls are all jammed together making it look horribly sloppy.
•The app now has a generally cheap, thrown-together look, and no longer resembles the professional, clean app many first responders have been relying on for years.
This update was horrible executed. The individual(s) responsible should be held accountable for such poor performance. ISpy desperately needs to return to its previous glory.
Notifications still come through
by Tanski2021.2
I disable notifications when I am off duty and they still come through. Others I work with log out and log back in. I work for multiple departments and it’s easier to stay logged in. I really wish it was like the old version where you could turn notifications on and off as needed. The new version of the app is very glitchy.
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- Pulling issues faced by users like you is a good way to draw attention of iSpyMobile to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
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- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a iSpyMobile customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using iSpyMobile.
