Contact Roommates Support

by UHElle

There’s so much wrong with this app from the get. I desperately wanted it to not be as bad as the reviews make it out to be, but literally from the get it was problematic. I opened the app and tried to enter the city my listing was in, it would come up, I’d tap it, and NOTHING would happen. You can’t get anywhere in the app unless you tell it where your listing is. Ok, so I guess choose something close in the list of offered cities, right? Do that, go through sign up and enter my information and pictures, have to describe myself in EXACTLY and ONLY 50 characters (if you use less, you can’t continue with the app, thankfully I finally found the correct combo of words to equal exactly 50), and then I’m allowed to see the folks in the ‘near to my listing’ city. So I go to enter the exact address of my listing, nearly 10min into working with this insanely buggy app, only to JUST NOW find out the reason I was tapping on my city but nothing was happening: ROOMI DOESN'T SERVE MY CITY. Why in the hell do (potential) users have to go through an entire sign up process to find out Roomi isn’t available to them??? It’s because this app is just terrible. My husband works in software and app development and his company, which is certainly much smaller than Roomi, would never release a product with so many bugs. Do you guys not have QA testers, or AT LEAST beta testers, Roomi? If not, you desperately need some. This app is seriously terrible.

by Play_More_KOF

Update: How did my experience get worse?? So, beyond being a terribly glitchy experience, no one is on this app. I paid for the last two weeks for both premium subscriptions to boost my listing. This app got 4 whole eyes on my listing by its own count. I check my profile and now my listing isn’t even showing up on there. I give up. Im pulling the plug. I’ve been actively reaching out to new roommate listings on the app, but no one is really on the app as far as I can tell. It’s a ghost town. You’re better off posting on Craigslist.

I’m in a desperate way to find a roommate and Roomi is the kind of app that will make even the simplest step grueling. Literally had to switch to a browser to upload images of the apartment and within an hour of creating my account, banned me. I have no idea why and have received zero contact from Roomi to even tell me I was banned, much less why. I had to find out by logging out and trying to log back in. My best guess is I linked my LinkedIn and it still has my legal name instead of my chosen name, but that’s the closest I can guess as to their reasoning. My icon in the app had a little note that said “unverified” but I could not find a way to “verify” myself in their sprawling menus. Went under profile account options and the only thing available was “deactivate account.” At this point I’m guessing it’s the most popular link. 🙄

by Barbarian Generalissimo

When you swipe left or right for roomates, the next session they all appear again, which makes no sense since I always thought the swipe left means you're not interested in that person. Changing details for listing in app is challenging, as it constantly says "we're sorry" (nothing changes). Took a few tries to actully have the changes stick. Also, third time getting a chat request notification via email, only for it to not open in the app, ir perpetually saying "error" when I tried to open it. Totally lost opportunities for roomates because of sub-bar developed app. Seems to also solely cater to bougie Manhattanites or hipsters, as very few people seem to be interested in the immigrant community I currently live in, and in which my advertised my room is 🧐My suggestion would be to spend less money on creepy subway ads and more on fixing your app functionality and ux. But then again, I'd bet that the glitches magically stop when you pay money for an id verification in their app or other nonsense bells and whistles.