Safeway Delivery & Pick Up Software

So I ordered my Thanksgiving groceries on Monday with a “guaranteed” delivery time of 8-9 pm that evening. I was surprised I could get it so fast, but hey it is guaranteed right? Nope, the time comes and goes with no groceries and no email, text, or call to tell me why or what happened. I called customer support and waited for 35 minutes to talk to someone only to be told that the order wasn’t even picked by my delivery time. That shocks me. Then he schedules a redelivery for the morning before Thanksgiving. When I ask what happens if it doesn’t come there is no recourse. I would have to have the order refunded and then go shopping for everything, which is what I was trying to avoid. This is terrible service and, even with a $10 credit I don’t plan to use this service again. At least with Walmart’s service they let you know when it is ready to pick up and give you details of your order on the app.

For being well thought out and easy to use, this is just about the best app on my phone. I depend on it for most of my grocery shopping. I read through some of the recent negative reviews, and find that most concern the service provided by the local store, and not the app itself. My store does a very good job, not perfect, but very good. It is just so convenient to shop all week long, adding items to my order any time the need or notion arises. I keep my iPhone handy all the time. At the end of the week I review my last order and add any items I may have missed. Then I check the total and adjust the list as necessary to fit my weekly budget. The My Last Order List is very useful but the All Past Purchases list has way too many items. A Recently Ordered or Frequently Ordered list would suit me better. The same brand, different size and different brand, same size ordering options don’t work for me on 90% of items, so I most often use the no substitutions option. I add a note to the shop or if some leeway is needed. This works well. One advantage Safeway has over Instacart is that your club card and personalized prices apply. But Safeway groceries are a bit pricey, so if Target gets its delivery act together in my town, I will definitely give it a try.

I ordered a bunch of stuff which mostly arrived on time. The items i had planned for dinner that night were all missing. DON'T ADVERTISE WHAT YOU DON'T HAVE! Prices were ok and I'll give it one more try since it's difficult for me to make it through a grocery store (they do not ever have seats). Your last chance! Don't forget that a satisfied customer will tell three people but a dissatisfied one will tell ten. I can double that easily. Please try harder. Tried this a second time with worse results! The coupon app did not transfer my choices to the shopping app (why two apps anyway?) and none of my choices were available in the shopping app. Gave up on this and deleted both apps. Tossed my Safeway card too.