Contact Kisi Support
Company Name: KISI Incorporated
About: Kisi is a cloud-based door access control and security solution.
UNLOCK
DOORS WITH YOUR PHONE
With the Kisi app, you can use your iPhone to quickly
and securely unlock any door equipped with Kisi.
Kisi Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of KISI Incorporated
Verified email ✔✔
E-Mail: support@getkisi.com
Website: 🌍 Visit Kisi Website
Privacy Policy: http://www.getkisi.com/privacy
Developer: Kisi Inc
3 Most reported problems 😔💔
Really worthless
by Smt1011110100110111010
I pay for all these amenities at my apartment that I can’t even access because this stupid app doesn’t work. Every time I try to open a door, it says the app needs access to Bluetooth. When I open the apps settings there is no option to allow Bluetooth permission. In my Bluetooth setting the app is not there and has not requested permission. Please fix this app before I go all Karen asking you to compensate me for not being able to use the stuff I pay for. This is ridiculous. And yes, I have updated the app with the most recent update and yes my phone also has the most recent update.
Terrible for business owners.
by Reed Berrang
The hardware is very expensive and mediocre at best. The system shuts down randomly about once a week for no apparent reason. The customer service is absolutely worthless. When we called customer service to address our system malfunction every question was answered with “I don’t know” and eventually the representative just suggested that we hire an electrician to come out and fix their faulty system. We managed to get to a manager eventually who was equally clueless. Absolutely would not recommend this system to anyone who owns a business.
Needs improvements
by AlexanderHalf
The app requires internet connectivity to unlock doors. This makes no sense. Another lock provider I use can unlock doors from your phone without internet access.
There are times where the internet is intermittent or my phone has trouble connecting and the kisi app just doesn’t work.
Additionally, the app used to trigger doors as I walked up to them and now will not even open a door if I place the phone directly next to it.
Have a Problem with Kisi? Report Issue
Why should I report an Issue with Kisi?
- Pulling issues faced by users like you is a good way to draw attention of Kisi to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Kisi customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Kisi.
