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Common CA Service Point Problems & Solutions. Troubleshooting Guide

       


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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at CA, Inc, developers of CA Service Point.




About this app

The CA Service Point mobile app is an extension of CA Service Management’s self-service capability.  It is an easy-to-use, simple to configure, a productivity-centric mobile app providing customer self-service for exceptional support on-the-go.  The mobile app enables users to seamlessly report an issue from their mobile device and view their tickets in a user-friendly mobile interface.  This mobile app works only with the 17. 2 or above release of CA Service Management. . . .  Use the mobile device’s ‘Geolocation’ capability to provide you location when requesting a service. .