Contact AiData Support
Company Name: ASUSTOR Inc.
About: AiData is ASUSTOR’s file management app for smartphones and tablets. AiData
makes it easy to browse and share files stored on your NAS.
AiData Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of ASUSTOR Inc.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit AiData Website
Privacy Policy: https://www.asustor.com/privacy
Developer: ASUSTOR Inc.
Privacy & Terms:
Can I trust AiData app?
Protect your data and wallet. We investigate the developer's website (Asustor.com), verify they're legit, and uncover hidden scams or complaints.
3 Most reported problems 😔💔
Garbage
by Changeurbank
Complete garbage. Wont download files of unknown type (adds a progress bar to the activity list but you can’t access the supposedly downloaded file). You also can’t use open in app (opens a modal downloading graphic but doesn’t ever download or open anything). This result is consistent across my iPad Air 2, iPad Pro (M chip) and iPhone. Do better ASUS!
Update: Wasted my time trying writing up use cases and steps to reproduce and (tried) to send to the developer so they can fix their garbage- I got “undelivered mail - email address doesn’t exist” from my mail provider (ProtonMail, which is awesome). This app is a joke!
Cannot open files only see the folders and file names
by She Voice
I should not have to purchase a new ipad in order to view the files on my NAS. It was a horrible move on Asustor's part to update the app and not make it backwards compatible. I have an iPad Air and it is not compatible with all of the features of iOS 13.
Will Asustor be shipping new iPads to people so they can access their files?
Not being able to access my files remotely makes having this particular NAS useless!
Maybe useful but useless
by Niknejm Dat Is Not Jet Tejken
Very difficult to search for files. Does not sort by file type. In each line file extension is at different location. Total mess.
Have a Problem with AiData? Report Issue
Why should I report an Issue with AiData?
- Pulling issues faced by users like you is a good way to draw attention of AiData to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a AiData customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using AiData.
