Contact GoHenry Support

by Mom Who Like Order

I choose this app over Greenlight because it gave the option to pay the children for chores with a weekly allowance. However if chores don’t get completed, the allowance will still pay out. Also the kids cannot send money to each other , it has to be sent to the parent account and the sent from there. The app has stopped working especially in times I need it the most. I try to log in and make payments, check spending, etc and the function does not work for days as I know the passcode is correct because it is stored to my phone. The kids also have had their cards decline at several merchants even when there have been ample funds at their disposal. The cards also do not work at the atm. Imagine sending your children to the mall with cards that will not allow them to make purchases they have been approved for with a $300 a day limit and be denied in a line full of people. Once all monies have been spent off of the cards, we will no longer have any use for them. I really wanted this to work!

by Hdgagajwnensgsjene

The custom service is terrible, there is no one there to answer you calls and it hangs up on you. They do not reply to your emails if you need help and the online chat service can’t really help you with anything. The card came in the mail, child was super excited and the card would not activate. This goes one for 2 days and customer support doesn’t know what to do so they tell me someone else will get a hold of me as soon as possible. Well who is that? Cause I can’t reach anyone by phone or email and online chat can’t help and no one can tell me when I’m getting contacted. This card is a scam, they got my money, the said they would refund that and that they send me an ema. No email received and I probably won’t see any money either. Plus I bet they will still charge me the monthly fee as well. Stay away from this card, disappointing for everyone involved.

by Peanut427

This app worked great for us for a while. Until we moved next door to a shake shop. My daughters card has been declined multiple times and she has gotten extremely embarrassed. When I asked the response I got was
This is due to a hold put on purchases for tip-orientated retailers. This is a pending transaction amount that is 20% percent higher than the total you spent. When the retailer settles your final bill and if they do not charge a service charge, this extra money will be returned to your account. This usually happens by midnight on the day of purchase. This is in place to prevent the child account from falling into a negative balance

This is not ok with me. My daughter has the money in her account and should not have to have an extra 20% in her account at all times. That is a lot for a little girl to figure out.. definitely switching to another company after this experience.