CA Cloud Service Management app not working? crashes or has problems?

CA Cloud Service Management Status

Last Updated on 2016-08-30 by CA, Inc

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Common CA Cloud Service Management Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot CA Cloud Service Management app on iOS and Android devices. Solve all CA Cloud Service Management app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

CA Cloud Service Management iPhone Issues and Solutions

CA Cloud Service Management iOS app crashes, not working, errors
CA Cloud Service Management iOS app network issues
CA Cloud Service Management on iOS has black/white screen

CA Cloud Service Management Android App Issues and Solutions

CA Cloud Service Management has errors/crashing/not working
CA Cloud Service Management server network connectivity issues
CA Cloud Service Management has black screen

CA Cloud Service Management iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever CA Cloud Service Management app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix CA Cloud Service Management app crashes or not working on Iphone (iOS):

Close and restart the CA Cloud Service Management app on iPhone
Update CA Cloud Service Management app to the Latest Version for iOS
Uninstall and reinstall CA Cloud Service Management iPhone app
Update your iPhone to the latest iOS version

Fix CA Cloud Service Management on iPhone unable to connect to server/internet connection issues::

To resolve CA Cloud Service Management network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix CA Cloud Service Management black/white screen (blank screen) on iPhone:

Follow the CA Cloud Service Management iOS app troubleshooting guide Here →

CA Cloud Service Management Android App Issues and Solutions

Fix CA Cloud Service Management not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent CA Cloud Service Management app issues:

Force Stop the CA Cloud Service Management App
1. On android, goto "Settings" » click CA Cloud Service Management app. » click "Force Stop".

Update CA Cloud Service Management to the latest version on PlayStore

Clear CA Cloud Service Management App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "CA Cloud Service Management app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch CA Cloud Service Management.

Fix CA Cloud Service Management unable to contact server/ CA Cloud Service Management internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click CA Cloud Service Management » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got CA Cloud Service Management » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch CA Cloud Service Management on android.

Solve CA Cloud Service Management black/white screens issue on Android:

Follow the CA Cloud Service Management android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at CA, Inc, developers of CA Cloud Service Management.

About this app

The ServiceAide Cloud Service Management Self-Service app lets your End Users log issues from any place, any time and delivered using an intuitive user experience. All users who access the mobile app will be in the self-service role and do not require a Cloud Service Management user license. It integrates your service desk requests and assets to help you manage your IT support issues effectively. CACloudServiceManagement requires a connection to an instance of ServiceAide Cloud Service Management.