Contact A Support

by ATX Ninja

Read it all it’ll save you a lot of unnecessary hassle.
I have absolutely no words to describe how bad is this CU.
nice people and all but the technology they’re using is from the time before the internet was invented. Very bad app design not a user friendly at all. Your money won’t show up on time their processing is horrible. Your balance will always be the wrong amount .
and if you use your card at a gas station they will blow up your phone with automated voicemails and texts at 7am a day or two after to confirm the transaction. Thats ok I can deal with that. But the reason I’m dropping them off and going to a different CU is if I want to make a purchase and it immediately locks the card until I call and confirm it’s me like are you serious? You want me to call you when I’m checking out at a store and go through the verification process in front of other people standing there 🤷🏻‍♂️. Happened twice and it’s really embarrassing.
Bottom line you’re better off using any other bank the worst bank you could think of will be much better than this one. Just not sure about the magical streak of 5 stars reviews they have recently got 😂

by Sam_speaks

Better find yourself a different bank if you don’t wanna be paying for their mistakes. They don’t take responsibilities, mistakes done as a result of their poorly built app will cost you $$$ and no one would listen to you, they won’t answer your calls or emails. They will double charge you and when you complain you’ll get ignored. I made a payment on the 28th via this terrible app that I still think it’s a demo app but on the 1st the app charged me same amount. I complained, they pulled the payment and then charge me return fee as if it was my fault. After this none of them would talk to me or even answer my emails. This isn’t the first time I’m going through this mess with them. They don’t care about you. Don’t even wanna talk about their rude reps. So outdated, regret banking with them.

by Ffghhhjhjgt

Many of the main features the Mobile online user Is going to use most frequently are buried within the left or oddly even a right side bar. This requires the user to dig for them. Also, the bill pay does not closely interact with the account. Meaning, if you use the bill pay in other bank apps, the account will show you your balance but then also your “available@ balance as it automatically subtracts what you paid in your bill pay. Additionally, it’s very delayed with regards to real-time transactions with a certain amount of inconsistency. For example, if I use my debit card it immediately shows a pending transaction but deposits and withdrawals don’t always show pending on the app. It’s it’s honestly difficult to truly manage your account using this mobile app.