Company Name: XD Entertainment Co., Ltd.
About: Welcome to Heartopia, a multiplayer life simulation game crafted for creativity,
freedom, and peace. Build your dream home, explore a wide range of hobbies, and
forge warm connections with friends in a town full of endless possibilities.
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of XD Entertainment Co., Ltd.
E-Mail: [email protected]
Website: 🌍 Visit Heartopia Website
Privacy Policy: https://protocol.xd.com/heartpoia/privacy.html
Developer: XD Entertainment Co., Ltd.
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by 13_Akane_13
I don’t want to make too long of a review but I will say that while I spent a good while playing this game daily since release, ultimately many things led to my having to quit. The gacha is exorbitantly expensive. There were some frustrating bugs that really should have been fixed long ago considering the game has been available in China for a year before it was released globally. But the primary issue is how they treat their players. The most recent issue deals with a racist depiction of one of their two NPCs of color being made to dance around like a monkey while making monkey noises. They later replaced the animation and posted a vague apology but deleted any comments speaking about it after. On top of this, players had been receiving charges for purchases they never made and when they tried to have these fraudulent charges removed had their accounts severely penalized with all of their currency in deep negatives. And further still, players facing harassment from other players wearing the in game equivalent of blackface were banned when they reported these other players. This company’s every move has been shady and one could do better than to try this game and risk being affected by any of the many issues that have come up and not been properly addressed or addressed at all. Having this many problems so early on is never a good sign. Especially if they are showing a general disregard for their player base.
by Adrian.monk
This game brought itself down, it was going so well on the app store but once more people started playing it everything got discovered. The developers used ai in some of their ads and in game photos, but didn’t disclose it until they were called out. It went against steam rules. Also, it’s not good to get addicted to buying stuff from this game. There are a lot of people spending 400 dollars for a small reward, it’s not worth it to gamble your money away for duplicates with the gacha system. This is why they are able to spend so much money on advertising. Also, the game is racist, having one of the only POC characters in the game act like a monkey after eating a mushroom. This is extremely oppressive, disgusting, and inappropriate. Even if this is a chinese developer, there is no excuse to be this ignorant on the topic. Everyone has access to the internet, and the devs should make sure that the content in their game isn’t offensive to large groups of people. Just because they’re asian doesn’t mean they can’t be racist. They didn’t even apologize correctly, only putting it in their discord and deleting the messages that brought up the cutscene. They just continue to make wrong decisions and they can’t get away with this. the people that play this game from the app store seem oblivious to this whole ordeal. the racist, ai using, cozy game is not worth the download. the game is also really boring, i couldn’t play more than 20 mins of this…
by CREATENICKNAMETY
I never spend money on games for this exact reason and the one time I gave things a chance, I ended up spending close to $100 of real money only to get hats and shoes in the mlp event. You’d think they’d register that a player is spending a lot of money and actually give them something they enjoy (a car) instead of raising the price each time you draw a ticket. I’d rather spend $20 on a car instead of gambling for items I’ll never wear. My heart literally sank when I realized how much I spent and there was no pay off for it. I will never purchase anything on here ever again. It makes more sense to build trust with the player by letting them spend money on items they want and actually giving it to them instead of forcing them to gamble, which will only give them a negative experience and never want to purchase again. I’m genuinely so hurt that I gave this game a chance and they’re just like all other money hungry games that couldn’t care less about user experience and want your money. We’ll literally give you money if you give us the item we actually want?? They will still be rare items bc not everyone is willing to pay real money. What’s so hard to understand about this concept? There’s no need to play psychology games thinking you’re luring players to be hooked on spending more when you’re really pushing them away when they realize what’s being done to them??? First review I ever wrote. I’m that livid.