Company Name: Episode Interactive
About: Episode lets you LIVE your stories with love, romance, adventure, and drama.
Wouldn’t it be amazing if YOU were a character in your favorite story? Episode
lets you do just that with over 150,000 gripping stories, where you make choices
that matter.
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Episode Interactive
E-Mail: episode.support@pocketgems.zendesk.com
Website: 🌍 Visit Episode Website
Privacy Policy: https://home.episodeinteractive.com/privacy
Developer: Episode Interactive
http://pocketgems.com/episode-terms-of-service/
Whenever I try to login my account profile it’s keeps saying login error… that I’m transferring from an android to an iOS it’s been going this way for two years now… please I want to login my profile
I bought some gyms and passes and I’m not getting none of them. What do I do?
Around 4 days ago, I had a my time wasted on completing a 15 minute survey just for the survey to close out on me during the completion page. I did not receive my 20 shards for doing the survey as promised! I contacted Episode support, but they closed out my ticket and told me it was nothing they could do about something that was not my fault! I’ve heard that this issue has happened to many others. I asked how to find my survey for proof and I get no response, just a “we cannot help you”. Episode used to be so helpful, yet, no one can give any help anymore. Im not finding the app trustworthy anymore.
by Only Two Problems
This is a pretty cool app, I love the story’s and the design but there are really on two problems I have. Number one is the diamonds, it isn’t really fair for the people who can’t buy them to have to wait to get them. We have to choose options that effect our story but because we don’t have the amount we need we get stuck with the bad ones that almost ruin the entire story for us! The fact that there is only two ways of getting them and one of them is just playing is annoying. We either have to push through not having them and choose bad options or we have to waste tickets on a story just so we can get diamonds! Please fix this. My other problem is the story’s we can make ourselves. It’s a great idea and I absolutely love it, especially sense you can’t have diamond options but the design of the characters are different and it’s to hard to make. The episode story’s have an amazing design and I really applaud the people who make them but why don’t the users get the same design? It’s unfair and really a waste. I’m sure a lot more people would use episode if they had the same chances for characters. My other problem with the story’s is it’s way to hard to make. I’ve tried several times to make it and I’ve failed every time because of the difficulty. You should make more animations, backgrounds and clothes. Also give a better tutorial so we understand how to do it more. Other than that this app is perfect, change those things and it can be five stars.
by GoldenBubblez
i really enjoy playing episode but I've noticed it's really buggy. sometimes while watching ads, right when they're about to finish and i'm able to ready it'll freeze and i have to close the app and start over with the ads. my profile also tends to disappear or log me out and i can never log back in so i have to create a whole new account. and now recently i'm trying to buy vip but a bunch of symbols like %@/ will show up instead of the price and when i click buy, it doesn't work. my suggestions would be to first fix the bugs and 2, even though everyone always says this, decrease the time for the passes. 3 hours is a long time and i have other things to do throughout the day and because of the wait i'll often forget about episode and it'll delete itself. and maybe consider making it so after you read a story where u can add gems, depending how long the story is you should be able to earn anywhere from 1-3 gems. i've read a lot of LONG stories with many gem options and they're always 20-30 gems just to make a decent option to keep the story going in the direction you want and then at the end you only earn 1 which isn't gonna get you anywhere in the story. and lastly idk if this is an option or not since i'm not an episode author but i would suggest making smoother animations or having it so authors can make their own so it doesn't look so choppy and animated if this isn't a thing already.
by Dancer Girl101
I’m going to start off with all the things I like about Episode. For one thing, I love how it is interactive and the stories are super fun to read. But I don’t like how much the outfits cost that don’t even really effect the story for example, I bought an exclusive outfit and used up all of my gems and all the characters were super impressed, but then, it gave me the option to pay for an exclusive scene so really!?!? I wasted all my gens on an outfit that didn’t even get me a bonus scene which is ssuuppeerr annoying. And if I don’t get the exclusive outfit? Everyone overreacts and says I look awful which is also annoying. Then there’s the fact that I saved up to get this outfit I really wanted and I was reading the last story that I needed to get the last gem when all of a sudden it gave me a choice to pay for a scene but I didn’t want to but, my finger slipped and hit the exclusive option and I didn’t even get a chance to confirm which was super annoying because I didn’t even want that in the first place!! The gems are also basically impossible to save up because you only get one per chapter which I think is unfair. Last but not least, I would like it if you could make it so that I can change my characters height and body type because it is not realistic that all the girls are shorter than all of the guys and all is the guys are super fit and have six-packs whole all of the girls are super skinny and have big hips and a small waste.