Contact Subway Surfers Support

by 12lobster

Okay I’m gonna start this off saying this game was og before and it was a solid 5 star game and then the update happend and I lost all my skins and the og dinosaur from when the game first released in 2011 or something I lost all my keys I lost my king skin prince k and a lot of other skins I had a spent a solid 500 bucks on this game for unboxing and stuff like that and I lost everything and I look on eBay and account just like mine is for sale for 1k More then I spent on the game. okay second thing the graphics looks like there on a Nintendo game cube that you dropped many times there horrible they at least don’t waste my batter oh wait it does the literal graphics crash my battery I played this game and had 4782 keys and over 1mil coins but the only reason I’m not upset is bec I got a refund for my money. Third thing the game has turn into fortnite with a battle pass layout I am in silver league and every time I pass gold league it puts me in back in silver I have completed lost hope I am currently grinding for skins like prince k which is 980k coins but the battle pass skins no longer have use bec you get them ez 😤 Imma wrap it up here o have def said to much annyway pls sub to JustinBtw on yt to see my box opening vids and yea bye😐😑 Edit now 2 stars it glitches way more now

Edit 3 it is a 1 star game now sorry subwaysufers imma stop playing this game today 😔

by Laughing Girl 1313

I don’t like the update that they did...at all. First of all when the game updated it basically restarted the game and got rid of all my coins, keys, characters...everything. I am pretty mad about that because it took a long time to save up for all the characters I got. I’m really lucky because I didn’t use any money to buy anything. If I did and they deleted everything then that would mean I just spent and wasted a whole lot of money. And I’m pretty sure that is what happened to other people who bought stuff using real money. Another thing is the design. It’s not that great. The graphics and layout are really childish. And now for some reason the game takes FOREVER to load. And it also for some reason only works at a certain time of day. It didn’t do that before this terrible update came out. And it’s not my WiFi because every other game works expect this one ☹️. It’s really annoying because I used to give this game 5 stars but now I’m giving it 2 stars.....yeah that pretty bad. I understand you guys wanted to try something different since the game has been the same for several years now. But this update hasn’t been your best work in fact it’s been the worst. I would like if you guys went back to the original subway surfers. And I think a lot of other people would like that too. 😕😕

by B-lynnnn

i truly regret not reading the previous reviews before updating the app. this update was probably the worst downgrade ever. the graphics and the design look like a 7 year old dictated it. the only people that could seriously enjoy this game now are most likely under the age of 10 (not even that.) i seriously hope y’all decide to change it back to the original design after this month because this update was not it. literally everyone wants the classic version back. please read the reviews and learn from your mistakes because this update was a huge one. i get that you guys probably wanted something different considering that the app is 8 years old now, but changing the entire layout of the app wasn’t a good idea. it turned a wonderful game into a confusing mess. not only that, the game is 2x more laggy, the characters glitch while running, and the facebook friends aren’t showing up. this update is a train wreck. it just appears that this was clearly rushed and with that a whole bunch of errors along with it. to all the people reading this, if you haven’t updated it, DON’T. you will genuinely regret it. i’m only rating it 3 stars because i’ve played this game since 2014 and it obviously deserves the credit, but if i hadn’t then this app would be a guaranteed 1 star since the update. (if that wouldn’t have happened then it would be 5. i strongly recommend that you revert the game to its traditional setup and layout. thanks)