Contact Camtro Support
Company Name: DigitalConverge Intellect Limited
About: - Get instant messages when visitors press the doorbell or trigger the PIR
motion sensors.
- Monitor your home in high definition video.
Camtro Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of DigitalConverge Intellect Limited
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Camtro Website
Privacy Policy: https://www.camtro.cc/privacy_policy.html
Developer: DigitalConverge Intellect Limited
Privacy & Terms:
https://www.camtro.cc/privacy_policy.html
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29 Most reported problems 😔💔
Can change my internet .
I am having trouble with ,my camtro app it wont stay open and I purchased the door bell camera to protect m self and my home I have been experiancing some rheft and I cant even use this van you help me please
Hi, I have had your door bell since February and I paid the full years subscription. I have been on chat to try and resolve the problem to no avail. The cloud notice keeps appearing but I HAVE already subscribed. Also the motion detection turns off. Please advice Kind regards sadie liddle
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I was charged $99.99 on June 11, 2026 for a subscription that said .014 cents/day. The program won't work for me since the tree in our front yard alerts motion when it is breezy outside. I would like a refund due to its inability to function properly at my house.
my doorbell is not working
Two weeks after subscribing for 12 month contract on my doorcam, the app disappeared off my phone. It said there was a bug. I asked to cancel the contract and have a refund. The contract was cancelled but a refund was refused by Google Play. The app has now reappeared but only for a three day trial. I would like my 12 month subscription to be reinstated please. Thanks.
I just purchased a M52 and it will not Pair! and on the download pg to select an item M52 is not listed? there is a M50 and M51? Thomas McGarvey 602-317-1339 971 W 20th Ave Apache Junction AZ 85120
I just purchased a M52 and it will not Pair! and on the download pg to select an item M52 is not listed? there is a M50 and M51? Thomas McGarvey 602-317-1339 971 W 20th Ave Apache Junction AZ 85120
I currently have a Camtro Doorbell camera as well as my next door neighbour. My issue is when someone rings my neighbours door bell my system responds to it. How do I rectify this issue without removing my bell system completely. Please advise further.
1 No indication of my device charging indicator light referred to not working 2 Charged $144.00 by apple. What for? I thought this was to backup data. 3 Cannot watch live. 4 Where do I find backed up video?
I can't get the app on my phone but my boys can so not a problem. But it notifies us to late and by the time I get notifies on my boys phone. The person has gone from my door also there a delay on the speaker when I do get to answer it. And also keeps logging us out
I can't get the app on my phone but my boys can so not a problem. But it notifies us to late and by the time I get notifies on my boys phone. The person has gone from my door also there a delay on the speaker when I do get to answer it. And also keeps logging us out
Can you please tell me why my door Ellis not working.i want my bell to record and video like it was becore
Can you please tell me why my door Ellis not working.i want my bell to record and video like it was becore
I need a refund. I'm not satisfied with the way the camera is working...it keep going off-line
My camtro doorbell camera stopped working after a rain storm occurred. What will you do to fix this problem?
I got this in January February and I paid for a year up and then I had to repay in March I have two camtro cameras . I've also messaged in everything on my site and still no response although I was told they're high holding this and high standards and guards and would get back with me nothing again please do the right thing and pay me back the $29 * 2 that I had to pay again in March
Do not use! They have charged me 5 times!
I'm having issues upgrading to premium & keeps showing "token" message. Contacted support but after AI chats then it goes nowhere.
I had canceled the service after the free subscription and was still charged and I would like a refund.
i purchased this door bell camara and i have tried many times to connect it will not connect im using 2.4 and still no results i bought this brand new on the TikTok shop model p52 i have the transaction if you need it
can i use the camtro without a subscription just on my wifi network
It will not pair with my phone or internet. I am not on 5 G.
I can't get it to work since yesterday. It will not record front door. Keep getting a message saying it's off line when it's not. Please fix.
Camera doesn't charge
From 5 stars to 1 star in 2026
by Paulasouthbeach
Worked great till few days ago. no can't view any of the door bell cameras or interact on anything for the app. I used to love this app when I first bought the camera, but I've noticed lately that I no longer receive notifications for anything nothing about motion being detected or when someone rings the bell. And what IS TERRIBLE, now I can’t even check the camera because a message pops up to subscribe, and if you don’t , the cam doesn’t let you watch the front door . TERRIBLE
Sigh
by Kudabear85
It’s a clear camera but it has issues with the motion detection consistently cutting off throughout the day every day. If the motion detection isn’t on then the camera is not recording who or what is in front of your door nor does it send notifications that someone is there. It’s also slow when trying to view camera when someone is at door and the battery life could be a lot better. You get what you pay for but I probably will not have this camera too long
Used to be good
by JennMC76
I have had this app for a minute, but now if you do not subscribe it will not let you watch live camera views. Used to be able to watch some ads and get a days worth of saved views. Now you go into the app and try to watch live it prompts you to buy a subscription. You click “x” on that and try to view your camera live and the ad comes back. You can’t watch your own bought equipment now. Likewise, I reached out for help using the contact support, and they said Mon-Fri hours. Of course was the weekend, so I waited. Even gave an extra day. Here it is Tuesday and still no reply.
*bad support
*forced app purchases if you want it to work
I think I’ll find a different app.
Still no support reply. Don’t waste time or money here.
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