Contact NovelQ Support
Company Name: CLOCKWISE INTERNATIONAL (HONG KONG) LIMITED
About: Immerse Yourself in Epic Tales with NovelQ
NovelQ is your ultimate
destination for diving into captivating, full-length novels. Designed for
readers who love immersive storytelling, NovelQ offers a curated library of
long-form fiction across genres like romance, fantasy, mystery, and more.
NovelQ Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit NovelQ Website
Privacy Policy: https://www.novelqq.com/privacy.html
Developer: Clockwise International
Privacy & Terms:
https://www.novelqq.com/service.html
3 Most reported problems 😔💔
THIS APP IS A SCAM
by Courtbrown58
I paid the 0.99 for the trial. After attempting to read one story, I decided to cancel the subscription. Except they charge you directly instead of going through the App Store like they state, and they collect no information other than how to steal your money. I found an email to contact, I have been trying to get this cancelled, but I keep being told they can’t find a subscription with that email. I’ve provided the user ID the app gave me and my email, but lo and behold, they can’t find it, but they were able to charge my account this morning.
Scam!!!
by Barbhorn
Besides the really highly inappropriate novels, there is no way to cancel this. The instructions say to go in to your subscriptions, yet it never appeared there to be able to cancel it, and I got charged again, when I didn’t want it!!!
Total scam with no way to cancel!!
Update… after submitting feedback in the app that was nasty about not being able to cancel, a subscription management button suddenly, magically appeared as soon as I submitted the feedback. I was finally able to cancel!
Only the first 3 chapters are free
by Asimmon
The only thing free is the first three chapters; after that, you have to pay. Unlike some reading apps, where you watch an ad or earn points to read a chapter, you have to pay. You end up paying more for one story than you would for a hardcover book with gold-edged pages. Go to your local library and read for free.
Have a Problem with NovelQ? Report Issue
Why should I report an Issue with NovelQ?
- Pulling issues faced by users like you is a good way to draw attention of NovelQ to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a NovelQ customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using NovelQ.
