Contact hoopla Digital

Contact hoopla Digital Support

Published by on 2023-11-10

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How to Contact hoopla Digital Customer Service/Support

hoopla Digital Contact Information

Listed below are our top recommendations on how to get in contact with hoopla Digital. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact hoopla Digital. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).

NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Midwest Tape, LLC

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Developer: Midwest Tape LLC

E-Mail: [email protected]

Website: Visit hoopla Digital Website

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Reported Issues: 17 Comments

4.8 out of 5

By Sandy coe

1 year ago

Hoopla digital says my password and username is not recognized. On Brevard County library site it is also not working. My library card number is correct. Previously, before today, it worked on my iphone but stopped working on my iPad librarian could not help me

By Frederick C Campau

1 year ago

I have using Hoopla on my iPhone and my iPad for a year or so. Love it. Just recently I got logged out on my IPhone. I can’t get back in. My IPad still works. I changed my password. I logged back into my iPad with the new PW and it works fine. I tried the same PW on my IPhone multiple times. It won’t take it. HELP, HELP, HELP. Fred

By Helen Faust

1 year ago

iPad does not recognize password used on hoopla app on iPhone. Do I need a separate account for iPad? If so, do I need another email address?

By Bati Evyws

1 year ago

How do contact the HR Someone on your platform stole my on my account I need some info cause the done irreplaceable damage and all pictures Apple ID and all I need some of them stacks why not sue!!!

By Kayla

1 year ago

I moved to a new town and the app won’t allow me to update my settings so I can no longer borrow or use the app. Very frustrating!

By Barbara

1 year ago

I recently had to change my password because your system said username & password didn't match - again today it is saying the same thing .. also, i have 2 hours left on a 13 hrm read and your system is saying my browser does support ... why was a able to listen to the other 12 hrs. on the same device with the same browser !!! I am frustrated - please advise !

By Tricia

2 years ago

I tried to barrow Number The Stars, but it’s unavailable to audio download, only ebook.

By Sharyn M Tykot

2 years ago

I cannot log into my Hoopla account on any of my devices: iPad, Kindle Fire or iPhone. I get two different errors: "This username/password combination does not exist," and "We can't find a user with that email and password." I am only able to login on the PC that I used to set up the account. I cannot login on any other PC, either. Help!

By Bruce Ingle

2 years ago

I need to change my account e mail and my account password.My old e mail address doesn’t work library card number still has my old e mail and my old password.The librarian at the library couldn’t help me switch over.

By Sonja Downey

2 years ago

How can I reset my email and my password? I have an account with hoopla through my library, but I cannot access it, as I forgot which email or password I used. Please advise. Thank you!

By Ilene weber

2 years ago

Having a problem with returning books. Says cannot process at this time Please advise. Using iPad. Have had no other issues before this

By Daniel

3 years ago

I just spent thirty minutes setting up my phone and my sign-in doesn't work This sucks!

By Gwen larsen

3 years ago

Every time I go to open my book you want me to sigh In and now you say I do not have an account and when I try to open a new account you say I already have one What the —— is going on. I would like to finish my book without this ridiculous messing around

By Dale Dhoore

3 years ago

Cannot download books any more.

By Giossio

It’s getting ridiculous...

I’ve had this app for a few years now. It has been slightly irritating at times. Sometimes it won’t play so I’ll have to restart it. Sometimes it randomly pauses so I’ll have to restart it again. But the past few days have been way worse. It keeps telling me I’m using my account on another device. I have never logged into another device. So I change the password to my account just in case. Twice. Then it won’t load. My books won’t show up under borrowed. So I keep killing the app and restarting it and half the time (I’d say I did it over 35 times) it would show my books on the home screen. But if I click on any of them to listen to them or return them it freezes and shows a blank screen. Of the very very few times it actually showed the page with the book it hardly ever started playing. And if it did, it made an awful squeaking, stuttering noise. I have restarted my phone, deleted and reinstalled the app, used different wifi’s, and reported the problem. I’ve noticed other people have said the same thing since the last update and the response is that it was fixed. It is not so. I have been having the problem for the past 3 hours. I am still - right now - trying to play my audiobook and as I write this review I am hearing squeaking. The problem is most certainly not fixed. It seems to me it shouldn’t be this hard to play an audiobook.

By VS Raine

Getting worse

While on the whole, hoopla is a nice app to have, to easily borrow books from your library, constant glitches make it frustrating to use. Consistently it zonks out-after a couple of pages and especially after the end of a chapter, the app just stops. One has to click done, go back to menu and reopen the book. Updating the app has not helped. I am also not a fan of the 10 books per month limit. I prefer the “five books at a time” limits posed by other digital reader apps like Overdrive and Axis 360. Update: Borrowing e-books and videos is easy. But videos have an extremely short check out time. On the negative side, the book selection tends to be too heavily leaning on the romance/family genre, and most bestselling authors will not be found here. I had previously given this app three stars, but the glitches have become too annoying to use the app. You have to read the book in portrait mode. Landscape is not available. The page will not reorient itself nor can you set it in one mode over another. They updated the app to give you a page turning experience, but after once or twice, you will not be able to proceed to another page. You will need to shut down the app and restart it. Additionally, it will also shut down on its own while you are reading. There are many readers on the market now. I find overdrive and cloud work best with my library. Hoopla—give it a miss.

By Emma56762

Worst audiobook app

Hoopla is the most frustrating audiobook app I have used (and I use several). It is much worse than overdrive for several reasons. For some reason it takes forever to download titles, and it downloads all as one big file. Plus sometimes the download doesn’t work and you don’t realize until it’s too late and you’re already on your road trip, etc. overdrive is superior in this regard. It downloads individual files that save faster, plus you can delete them one by one to free up space on your device. On hoopla it is also difficult to navigate between chapters/sections (once again, one huge file for whole book). As far as I know hoopla doesn’t let you listen to a sample of the book before borrowing. The 15 seconds back/forward feature seems to have a multiplicative effect if you hit it several times, which can sometimes send up far backward/forward in the book when really you just wanted to listen to the last minute or so again. Finally, I tried hoopla on another device and on this one, despite downloading titles, it doesn’t let me access them unless I’m logged in... which requires WiFi. For me, this defeats the entire purpose of the app. I hate this app and only use it through my library when I can’t find specific titles on overdrive.

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