Contact Libby, by OverDrive

Contact Libby, by OverDrive

Published by on 2020-12-14

All over the world, local libraries offer millions of ebooks and audiobooks. You
can borrow them — for free, instantly — with a library card and Libby: the
award-winning, much-loved app for libraries. • Browse your library’s
digital ca...

How to Contact Libby, by OverDrive

Libby, by OverDrive Contact Information

Listed below are our top recommendations on how to get in contact with Libby, by OverDrive. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Libby, by OverDrive. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).

NOTE: If the links below doesn't work for you, Please go directly to the Homepage of OverDrive, Inc.

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Common Libby, by OverDrive Issues

  • By D.aye

    User friendly, but MAJOR drawback

    I work in a library, and borrow audiobooks and ebooks myself frequently. Former Overdrive user, now use Libby most of the time because it is more user friendly and streamlined. However, there are two big problems that mean I can’t get rid of Overdrive just yet (I switch between the two for searching). 1) Biggest problem: if you use more than one library account (if you belong to different library systems), and you place a title on hold through 1 library, Libby will not allow you to access that title through another library, EVEN IF THAT TITLE IS AVAILABLE through the other library. If you are using Libby, you must be very careful to NOT place a hold until you’ve checked all libraries you belong to. Otherwise you’ll be waiting weeks to read a book you could have accessed immediately. You also can only place a hold on a particular title through 1 library system. 2) Through Libby you can not recommend titles for your library to buy. Our library will automatically buy an item once a certain number of requests have been made. Too bad you can’t request a purchase through Libby! I do find Libby more user friendly and recommend it to library patrons who only use 1 library, and use it myself most of the time, but the above issues are major ones for me still.

  • By ILoveMy_Jennay

    Could be great

    So I love the convenience of the app. I don’t have lots of time so I like being able to access books through the app. The thing is there are more things I don’t like than what I do like which is why I rated it at 3 stars. First I don’t like how you can’t check out for as long as you would a regular book. Again I don’t have a lot of time so I don’t get to read as often as I would like too which leaves me always just a small portion of the way through when my time is up and I can’t recheck it out because someone else is usually waiting on it. So I have to wait weeks to continue reading it which is annoying. If I’m remembering to get on and recheck it out I should be able to, like how you would do in person. I’m also not sure how there’s such limitations to digital copies. It’s digital books should be more easily accessible. 2nd I don’t like that you can see the ratings on books but can’t read the reviews or rate the book yourself. There should also be tabs in your side bar for categories like favorite books or books you want to read etc. I get you can use the tags for that but I just feel it would be easier to have tabs. Maybe once I get a tags system of my own going I’ll feel a little differently about it. It’s a good app, a great idea but needs work.

  • By Phaikfancy

    Fantastic interface

    I’ve only browsed one ebook sample but have listened to several audiobooks and the interface is leaps and bounds better than Hoopla and OverDrive. Cons: I’d give it a 5th star if the sleep timer for audiobooks had more than the 30 minute option (custom timer would be best along with 15 minute intervals up to an hour, then 30 minute intervals thereafter), the UI colors could be customized (at the least a dark mode, but I’d also like to change the blurred background color for audiobooks while in landscape mode), and I could customize my library card color tags/icons? (a minor gripe but two of my cards are too similar in color). I’m also not a fan of the settings menu but I can’t put my finger on why right now... Pros: The book layout is great (Hoopla doesn’t even do landscape or two page mode🤬). As a whole, the Libby interface puts books at your fingertips quickly and offers a sleek & modern yet minimalist design that appeals to the eyes. The sort/refine/preferences works well although an ability to sort series by order in the series both ascending and descending is missing. The ability to sync Libby across multiple devices is FANTASTIC (again, looking at you Hoopla) and saves the hassle of logging in on each device and manually downloading each book (again, Hoopla, sup?). The audio/book sample feature (Hoopla comeon!) is conveniently placed, as is the book sample, review, and jacket information.

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Reported Issues: 7 Comments

By Candace Philp
Apr 01 2021

I've been using Libby to listen to audiobooks from my library system for several months now and have been so grateful for it! However, now all of a sudden, when I open, the display is very different, all of the icons, navigation buttons etc. are barely visible and none of them responds. My book won't play, nothing works. I've closed the site and tried again repeatedly to no avail. I think what may be causing the problem is a new (I think?) constantly-moving display showing how Libby works, its options, etc. I tried to close that section of the page but cannot interact with it or stop it. EXTREMELY FRUSTRATING AND DISAPPOINTING--AND NO CUSTOMER SERVICE NUMBER TO CALL FOR HELP.

By Susan LaBell
Jan 15 2021

I cannot verify my library card at Polk County Library Cooperative. I even deleted my card in an attempt to start from the beginning. It still reads "user not recognized" please advise

By John Dennison
Dec 14 2020

I have been with Overdrive and Libby for years,I have accidentally deleted the Libby App,I am with Overdrive,would it be possible to get back with Libby with your help and Ovedrives?
I am with South Tyneside Library

By John Dennison
Dec 14 2020

I have been with Overdrive and Libby for years,I have accidentally deleted the Libby App,I am with Overdrive,would it be possible to get back with Libby with your help and Ovedrives?

By Gary Keogh
Dec 11 2020

I love Libby BUT: for some reason (maybe a new software version) maybe 3 or 4 weeks ago the app stopped telling me when I have already read a book I am 80 yrs old & my memory isn’t the best these days. Is there a wk workaround?? HELP!!

By Kelly McCurdy
Oct 17 2020

For the second time an audiobook I was listening to (and enjoying) was returned without my knowledge or consent. I’ve also experienced the audiobook starting over when I am halfway through it. I’m listening on an Apple iPhone with up to date software. I’m not sure what the problem is, but it’s getting really annoying. I put a hold on the book I was listening to (Peace Talks by Jim Butcher) but would like it if I was moved to the head of the line since I didn’t really return the book. I find it hard to believe that I’m the only person experiencing this, but if I am please let me know so that I can quit bugging you and figure this out on my own.

By Valerie Clark
Aug 25 2020

I have questions about the program.How do i track how many patrons are using our site . Renewal/ cancelation information.

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Why should I report an Issue with Libby, by OverDrive?

  1. Pulling issues faced by users like you is a good way to draw attention of Libby, by OverDrive to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Libby, by OverDrive customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Libby, by OverDrive.

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