Contact LEGO® Insiders: Shop & Rewards

Contact LEGO Support


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About: Keep track of your points, earn rewards, shop new sets and enjoy all your perks
in one place! The LEGO® Insiders app is your all-in-one mobile membership
hub. Earn loyalty points when you shop your favourite LEGO® sets directly in
the app or by accessing your membership card in stores, access and redeem fun
and collectible rewards with your purchases or as digital downloads, and enjoy
member benefits and savings wherever y.



LEGO Customer Service 💢

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit LEGO Website

Privacy Policy: https://www.lego.com/legal/notices-and-policies/privacy-policy

Developer: LEGO System A/S







3 Most reported problems 😔💔

4.9 out of 5

Disappointed Lego Fan

2026-01-25

by StephLova920

Where are the black and brown avatars?

Terrible

2026-01-26

by Tsac83

Can’t sign in with account. Just loops you into creating a new account. I’ll just keeping using the webpage. Any app Lego puts out is trash.

Doesn’t support Sign in with Apple so I can’t log in

2026-01-27

by X19

I use Sign In with Apple on Lego.com but since the app doesn’t support this I can’t sign in to the app. Why wouldn’t you support all of the authentication methods that the website does? Extremely disappointing.




Have a Problem with LEGO® Insiders: Shop & Rewards? Report Issue




Why should I report an Issue with LEGO® Insiders: Shop & Rewards?

  1. Pulling issues faced by users like you is a good way to draw attention of LEGO® Insiders: Shop & Rewards to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a LEGO® Insiders: Shop & Rewards customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using LEGO® Insiders: Shop & Rewards.


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