GetMyBoat Reviews

Absolutely outrageous, horrible experience. After hours of researching for a yacht during my vacation I finally booked a yacht with a captain and a crew. After I paid, they blocked me from GetMyBoat and called me with the request to send them the copy of my ID and the photo of my face via some third party app with unclear privacy policies. I told them that I am just renting the boat with the captain and the crew and already paid in full, so there is no need for such strict identity policies. Moreover, if it’s mandatory, why didn’t they request my ID at the first place before I paid in full?? Why didn’t you inform me at the beginning of the process? They just hang up on me. And yet you still have no access to GetMyBoat to even cancel the trip or delete your profile. It took me another hour to get a hold of them to cancel the trip and delete the profile. I am surprised bt number of good reviews. It’s a a shady company with unethical practices. Use it if you don’t care about identity theft or privacy practices. Truly disgusting!

Stay away. We got stranded in a wavy area with a broken boat! The "owner" gave us a broken boat and blamed seaweed. Owner in caps because he was offering us every boat on the marina and the registration which he only showed a picture of and did not provide was in another name. There was absolutely no safety training and only one life jacket on the boat and we were two. We did not realize this until after we left and there was no safety initiation. Also there was a broken sound warning system and the floating mat fell off as it was not attached properly. Was very dangerous for us to be stranded in wavy waters and there was no documentation given and we only had problems with this transaction. this app is a complete joke of a company and would not help us at all in this case. Their website took our money and does not have direct phone support. They are completely unable and not willing to help you when you need them. They would not help at all and their customer relations is a joke! Stay away.

Scheduled and paid for a sailing charter in Cabo months in advance. We arrived at the dock early and was excited to see our boat there. But where was the captain and crew? No where to be found! For the next hour I went back and forth with GMB on the phone. They were nice, but helpless. They could not contact the captain. After an hour I decided to cancel and request a refund. GMB a processed the refund promptly. Later, the captain called me and told me he made a mistake on the timing. I informed him we had already cancelled. He then offered to do a cash deal with me without GMB. I declined. Instincts told me not to trust him.
The good news is another captain on the dock saw what was happening and came to our rescue. He found us a boat and crew. We were sailing 2 hours later.
GMB is nothing more than a scheduling service. I’m going back to working directly and locally to arrange our next boat.

this app app was the perfect addition to our family vacation to west Florida. We were able to connect and rent a boat that became one of the highlights of our vacation. What an amazingly simple way to get connected to boat owners and captains that rent their boats with and without a captain. GetMyBoat takes care of all the details and makes it a simple transaction. Great find! A permanent part of planning our future vacations.

Had a boat booked for June 22 for 4 hours. It was confirmed and paid for ($2400). My caterer contacts me two days before our trip to tell me the captain (Captain Carl) claimed he did not have a reservation for me. He was double booked. Double booked means you obviously have the reservation. We found out many of the operators in Hawaii often book through Get My Boat but also accept bookings for higher prices on their own and that is exactly what Captain Carl did. Luckily we found a reputable operator who took our booking at the last minute. Get my boat did NOTHING to help us or ensure Captain Carl honored our reservation. They only refunded out money. There was NO acceptable customer service. It was awful! Do NOT USE Them! Especially in HONOLULU!!

This may not be the apps fault entirely . Good idea but I have had the worst time with the boat owners . I was cancelled on the night before my paid for booking with one guy. And every other person I have tried to rent from either never replies or they tell me they have time available and when I try to book they ignore me or say they can’t suddenly even a few minutes after they confirm they can . It’s all very frustrating and none of these owners act very professional or courteous in dealing with people . It’s all just a pointless hassle . I have wasted entire days trying to book a boat at expensive rates with nothing to show for it .

My family rented a boat from this app and our whole day was ruined. We rented a boat that in the middle of the ocean the boat ran out of battery. We had to rent a jet ski to tow the boat back, where the owner gave us some jumper cables and we jumped the boat and once again we were stranded. The owner of the boat was very nice and work through the issues. However we were given 50% back of our total rental. It took a few days to get a response and a few more days to get a resolution. I feel that this was not fair that we rented a boat and our time and vacation was completely ruined and refunded 50%. GetMyBoat does not protect its renters. Very dissatisfied with this company on how they handle customer service.

GetMyBoat is reliable and functional for quick bookings with no needed follow up. The “Booking inquiries” page isn’t intuitive for me. How come inquiries I’ve declined or offers I’ve canceled remain in needs action? I would like to have a filter that only shows current status of “sent”, the sent screen includes Basically the same stuff as needs action so is useless from my perspective and I have no clue about the value of archiving an inquiry because it doesn’t help me clean up any of the other screens.

I was hesitant booking since I have never heard of this site/app. However, after looking at reviews I decided to give it a shot. It seems like this is like Airbnb but for boats. Super transparent about prices and no extra or hidden fees/deposits. I booked with Landon Martin & it was super easy to book, the boat was clean & the captain was knowledgeable & very accommodating. & the price was right!

Don’t use this company, they have a shady company policy. They take your money and charge you before you even step in the boat, and won’t give you a refund if you want to reschedule. You won’t even get on the boat and your money is gone. I had an emergency situation happen and I needed to reschedule, they took it as a no show, didn’t even accommodate us for a new booking. This company should be shut down and will be taking legal action, especially that boat owner AMAL. She doesn’t even reply just take your money. Avoid this company at all costs unless you want your money gone. It’s FRAUD. Amal & get my boat need to be shut down for business. Please do not use GetMyBoat!

Do not use GetMyBoat!! Horrible experience and customer service. The boat owner canceled on me the day before, stating that the police were after him for illegally renting his boat and he “didn’t want that smoke.”

I found another boat to rent for the next day but it was twice the price of the original booking. When I contacted customer service, they responded once and then did not honor the original price. I’m now out an extra $700. I’ve been calling every day and emailed them four times with no response.

I really wish they would honor the original price since it was not my fault that the owner canceled.

I love GMB and it’s service. For the customer and myself we all love it. I’ve had visitors from across the country use the service and I e made money. All users have been respectful of my boat. Without GMB I would just have to take out my new pontoon and enjoy Lake Tahoe without putting money in my pocket. That’s why I say “It’s a win win with Get My Boat”. Thanks all!

This is a great application when I called customer service before listing my vote I was not advised after specifically asking that there is a fee charged to the hosts

They are not upfront about the refunds when you book through GetMyBoat . When checking out, there is nothing that says the service fees are nonrefundable. In fact, with my particular booking, it read “100% refund” multiple times, including directly below the service fee. After inquiring about the only partial refund, I was told that “ GetMyBoat is not intended for people to read our policies,” and that I should’ve logged onto the website before booking, and read the terms of use. This company lacks transparency and makes money by tricking customers.

Great app as a middle person to connect you to boat owners but app doesn’t properly vouch all owners to ensure boats are in condition to go on the water. I reserved a boat for a birthday and after spending over an hour waiting for the boat at the dock, I was then notified by the owner that the boat had mechanical issues, which were known days prior but I was never told. Customer service was friendly and gave me refund but very little was done to accommodate me for the inconvenience of wasting hours and having a poor birthday celebration.

There are a lot of owners on GetMyBoat that either just don’t response or confirm a booking with you then stop responding. I suggest you have a conversation with the before you book because if you don’t you may not get on a boat at all. I’m giving it 3 stars because customer service did do very well helping me. They were fast in responding and trying to fix the situation

I love GetMyBoat and it’s the boat version of Turo which is cool. My only complaint is that it should have a feature where one can filter availability by date/time so you don’t have to keep trying a time just to get a message that the time asked for has been taken. Otherwise awesome program

GetMyBoat and website WILL NOT allow less than 5 Star Review!! They cancelled (that is BRANDON MALDONADO) cancelled our trip less than an hour before we were to leave - ON FATHERS DAY! We could not leave review b/c Owner cancelled (and conveniently left a preemptive review about us “Upset customer” and “tried to accommodate customer” - we agreed to have our trip delayed 45 minutes because they couldn’t get their previous party off the rafts! We didn’t find out he cancelled our trip - UNTIL WE READ THE REVIEW ABOUT US!!

I just used this service to rent twoWave runners. They were easy to find, easy to rent, and my communication with the owner was really pleasant. As a avid Airbnb user, this site is very similar. If you’re familiar with Airbnb, you’ll be able to use this service, no problem.

This was an unforgettable day and made very special by our experience with Captain Bryce! The boat was perfect and we will definitely recommend this to all our friends! Cannot wait to do this again. Thank you so much.

I am a charterer and a boat captain. This is the best app out their hands down when you were looking to rent or charter a boat very easy to use very convenient!! it is the best. I have been using GetMyBoat for nearly 3 years never have I had a problem.

GetMyBoat gives you almost no options or opportunity to control your listings data. For instance, they auto place a 5 day grace/cancellation period that you cannot change. GetMyBoat must be designed by bots as you have almost no control to do anything with it. Then come to find out my first customer who appeared to be real was one of their bots faking an interest in my boat. Is bs. Dont bother reading all the positive reviews. They're fake !!!

Really like that there are options to enjoying the water with a boat and not having to deal with large tourist crowds. Let’s you set your own schedule to tour.

It would be better if the calendar updated when a charter is booked and be able to manage calendar view via mobile

The option of putting the price range in GetMyBoat is not working. This is a basic feature that should be fixed asap!!!

If you’re traveling and looking to have a day on a boat, GetMyBoat is great for finding boat owners, yachts, kayaks, tours and so much more. Easy to book right from the palm of your hand

GetMyBoat charges a lot of fees to connect you with boat owners.
Thy charge the customer as well as the boat owner such a large fee that it isn't even worth it.
Communication can only be done through GetMyBoat and is very slow... won't allow you to contact the customer until they rent.
I lost a lot of business due to the fees and response time of GetMyBoat .

A brilliant way to rent your boat to people, had a great trip recently teaching people to sail. Easy to use, simple to book

GetMyBoat just let's me browse all availabilities at a location but doesn't allow me to search for something specific. That feature is really needed!

The calibre of boats are very bad. Rented a boat which looked good in pictures but was terrible in condition. We were two families with kids and everyone was disappointed. We wrote GetMyBoat people to get a refund but to no avail. The sad part was they only gave half our money back. Will not use them again.

Get my boat is easy to use and connects charterers with boats in a simple interface.

Can’t add a profile photo it just keeps producing an error.

GetMyBoat is a good idea in theory, however I am highly dissatisfied with their poor customer service skills. The owner of the boat I rented from owes me money, this app was no help. this app does little to protect its customers from owners trying to take advantage of the renter. Buyer beware.