Contact GetMyBoat Support

by VKqqqqqq

Absolutely outrageous, horrible experience. After hours of researching for a yacht during my vacation I finally booked a yacht with a captain and a crew. After I paid, they blocked me from the app and called me with the request to send them the copy of my ID and the photo of my face via some third party app with unclear privacy policies. I told them that I am just renting the boat with the captain and the crew and already paid in full, so there is no need for such strict identity policies. Moreover, if it’s mandatory, why didn’t they request my ID at the first place before I paid in full?? Why didn’t you inform me at the beginning of the process? They just hang up on me. And yet you still have no access to the app to even cancel the trip or delete your profile. It took me another hour to get a hold of them to cancel the trip and delete the profile. I am surprised bt number of good reviews. It’s a a shady company with unethical practices. Use it if you don’t care about identity theft or privacy practices. Truly disgusting!

by ERICH2020

Stay away. We got stranded in a wavy area with a broken boat! The "owner" gave us a broken boat and blamed seaweed. Owner in caps because he was offering us every boat on the marina and the registration which he only showed a picture of and did not provide was in another name. There was absolutely no safety training and only one life jacket on the boat and we were two. We did not realize this until after we left and there was no safety initiation. Also there was a broken sound warning system and the floating mat fell off as it was not attached properly. Was very dangerous for us to be stranded in wavy waters and there was no documentation given and we only had problems with this transaction. GETMYBOAT is a complete joke of a company and would not help us at all in this case. Their website took our money and does not have direct phone support. They are completely unable and not willing to help you when you need them. They would not help at all and their customer relations is a joke! Stay away.

by StepfordStew

Had a boat booked for June 22 for 4 hours. It was confirmed and paid for ($2400). My caterer contacts me two days before our trip to tell me the captain (Captain Carl) claimed he did not have a reservation for me. He was double booked. Double booked means you obviously have the reservation. We found out many of the operators in Hawaii often book through Get My Boat but also accept bookings for higher prices on their own and that is exactly what Captain Carl did. Luckily we found a reputable operator who took our booking at the last minute. Get my boat did NOTHING to help us or ensure Captain Carl honored our reservation. They only refunded out money. There was NO acceptable customer service. It was awful! Do NOT USE Them! Especially in HONOLULU!!