ÖBB Tickets Reviews

The main problem for me was that I was not able to complete a train ticket purchase with a US credit card. I tried 3 cards and the transaction always fails as soon as Pay Now is clicked. It doesn’t say a thing but no confirmation shows nor email is received. I tried the website, too. It always fails there, too, but, at least, it lets you know that it was rejected by the credit card company. This is while you wait for a text message with a passcode from your credit card company. The rejection happens before you have a chance to enter the passcode.
Also, there is a reserved seat option in ÖBBTickets , but you cannot select the actual seat. The website, however, does let you select the seat. So if you are in Austria use the website, if you can. For me, I had to ask a favor from an Austrian acquaintance, who purchased the tickets for me.

ÖBBTickets does not integrate with Apple Pay, does not integrate with Apple Wallet and does not even provide the correct field codes so that they can be auto filled. Email, credit card and personal information have to be manually put in every time.

I worked with my credit card company to find out that the expiration date was being incorrectly submitted. I repeated the process with the credit card company on the phone and what I entered is not what was transmitted! I then successfully bought on a web browser. It is terrible that an app from a reputable company can mess up the billing causing customers to waste so much time!

To be honest, I miss the old ticket app. I still can't fully figure out how to use this one and it takes surprisingly way to many steps to even do simple things. How do I add my Vorteilscard? How do I book a ticket only for my bicycle? No idea. I had to run to the ticket machine and almost missed my train because ÖBBTickets is way too impractical and takes too long to use.

If you use ÖBBTickets, do it well in advance, otherwise hope there isn't a long line at the ticket machines!

Please put back the old app while you completely redesign this one!

I bought a 2nd class ticket from Linz to Vienna, and then later tried to reserve a seat. ÖBBTickets said that there were no 2nd class reservations so I selected 1st class. ÖBBTickets showed both 1st and Business class selected and I couldn’t deselect Business. I paid 15 euro and it gave me a seat. It turns out the seat was in business class.

So of course the train conductor told me I was in the wrong seat because I didn’t have a 1st class ticket, which is what I was trying to purchase to begin with, and that I either had to pay 35 euro more (which I didn’t want to pay) or go sit in 2nd class even though I had paid for an upgrade.

Eventually after arguing he had me sit in 1st class. But if I hadn’t argued I would have paid 15 euro for nothing. How many people do you do this to? Mobile apps aren’t really that hard to build correctly.

ÖBBTickets doesn’t allow to pay using Apple pay.

You can’t view or add discounts. If you try to add a new discount (e.g. Vorteilscard) and don’t enter a correct number once, there is no option of adding one later.

This is fine for searching and buying, but then it’s just 2007 again as ÖBBTickets doesn’t do anything after the ticket is bought

I started using ÖBBTickets, but when I needed to add a card it doesn't allow me to add it because it says that my device is jailbroken! What's the problem with that?!

Flat out _does not_ work (iPad, 6th gen., iOS 12.4.1 and iPhone). Rejects one credit card out of hand, charges another but issues no ticket. These folks could learn something from their Swiss and German rail friends, who have written successful, easy to use apps that _WORK_!

Ich verwende die MasterCard mit SecureComplete, welche eine mobileTAN zum Abschluss der Zahlung verlangt. Wenn ich damit bezahle, kommt eine Seite zur Eingabe der TAN und Passwort. Danach kann ich die Info nicht senden. Die Integration ist fehlerhaft und daher sinnlos.

ÖBBTickets keeps crashing when I have a ticket in the cart making it impossible to buy tickets. Everything else is amazing!!!

You can use ÖBBTickets to price tickets but it crashes once they’re in your cart. You can’t quickly pay or anything. Straight out of ÖBBTickets and back on the main phone screen. It’s Scotty, but worse

Even if you thought it would not be possible to make ÖBBTickets worse than the website- OEBB knows how to surprise you.

Also it’s borderline fraud as you do one click too much in this utterly user unfriendly app and end up with a non refundable ticket. I just lost 400 € because of it. Stay away from OEBB.

Not only ÖBBTickets will FORGET your credit cards, but there is no integration with the credit cards saved in Safari, so your only option is to MANUALLY enter your CC details when you are scrambling to get onto the train (and hope 3D-Secure works). Absolute junk.

Also ÖBBTickets will occasionally refuse to show the tickets you just bought. Unbelievable.

I just “updated” my app and it didn’t remember any of my information. I have purchased tickets and cannot access them. I try to log on, I have forgotten my password, I get a prompt to update my password and enter my email for a link and three times they tell me that an email is sent, yet I have received no email. The support link leads to a phone number, I call the number but the rep speaks no English... What am I supposed to do? What is the point of updating an app if the update makes it useless? Terribly frustrating! And yes, totally useless.

This may be the first company I’ve known to have an app where you can download it on different devices log in the exact same way and your reservations will not show up the same on different devices? Most wont even show up. It’s so discomforting for travelers to worry about this. I had a phone especially bought to take on my trip and I had to call and speak to someone who wasn’t sympathetic about needing emails of my reservations . He sent them but I don’t think then people should be cruel about people needing to call in since this log in doesn’t equally save anyone’s info? 😞

Easy to use interface and clear, minimal booking screen--- but every, single time I go to enter my credit card infor to pay, the session "times out." What's the point of having a useful app if it won't let you pay on it?

ÖBBTickets is fine. The only major problem I have is seat reservation. Sure you can reserve a seat but you can't choose where you sit.

ÖBBTickets works great and is an enormous convenience for traveling around Austria and even to neighboring countries. I don’t know why it has such a low rating— probably because people only rate it to complain when something goes wrong.

first of all, it seems only take care of the big screen . it looks so bad on my iPhone 5. The scale and proportion are not well planned. The search region was cramed into title banner, which is so unpractical.

secondly, the function like sparschine search and past tecket are missing or may be not enough good to stand out. it was tragedy.

last but not te least,
the big colorful picture will look pale when customer had problem finding wished button.

the updated version forbids the older version, whih forced me to use the new version, which seems for me really arrogant.

overall,it is on one hand so amazing and the other hand too mugh brave to redesign a national transportation app like this.

Fingers cross, it is only a beta version. please dont make it so dramatical big step on it.

Similar to the person that made the previous post; ÖBBTickets did not allow me to make a payment with a US credit card. I tried it 3 times and ÖBBTickets would just close down on all 3 attempts.

However, after deleting ÖBBTickets , I was able to purchase my tickets via their website. I had to delete their app because when I was online the website would automatically open ÖBBTickets to take the final steps of purchasing the tickets.

The look is great but it seems no longer possible to calculate routes between street addresses (just stations or stops) and trips can't be exported to the calendar.