Contact Barceló Hotel Group Support

Urosaeva Olesya reservation number 7353SF137297 Good morning! I was very surprised by the response from Melanie Lell, Guest Relations Manager. If she thinks she is the only one who knows how to use email, she is wrong. I know how to check my spam folder. I have an email from 11:04 am. I replied to it asking for the service you offered in the email. But I did not receive a confirmation of my early check-in. I also did not receive a response to the email from 7:39 am on May 2. Why did Melanie Lell reply to me "Your request was never ignored"? This is a lie! Dear Management, I am very upset by this correspondence. I feel like a grumpy old lady who is always dissatisfied with something. But you give standard responses to my legitimate complaints. I do not see any desire on the part of the hotel and Barcelo to really look at the quality of work of this hotel. I wanted to meet the hotel manager, but I was not given such an opportunity. When I am in Mallorca, I will definitely visit the main office in Palma. Ok. If you are not interested in how the hotel works, then I think that people who will consider your hotel as a place to stay will find my review on social networks, hotel aggregators and Google Maps very useful. If a person is looking for a 4-star level of service, they should get it. Summary: a hotel that is advertised as 4 stars, priced at about 800 euros for 3 nights when booking on the Booking website, does not provide slippers, a bathrobe and a toothbrush in the room. And I do not understand why I should ASK for this? This should be in the room anyway! The built-in wardrobe is old. You have to wait about 5 minutes for hot water. Then there is a chance that you will not be given back cold water. The towels are old. The breakfast is normal, standard. In fairness, I want to highlight the work of the reception manager Gisela. The girl listened carefully to all my complaints and resolved my issues. Thank her very much! And one more comment. A man named Edu at the reception, who spoke very competent Russian to someone on the phone (while I was checking in), after a while, when I approached him with problems, he suddenly started speaking Russian with an accent and pretended not to understand me completely. He was probably embarrassed. His appearance is very surprising. Short 7/8 pants, a peculiar hair color, would be appropriate in a motel somewhere in Harlem, but not in a 4-star hotel! Sorry for the emotions, but I think my complaints are quite fair. Unfortunately, I do not speak English very well, so I use a translator. I hope he translated everything correctly! Thank you! Best wishes, Olesya Urosaeva

I have tried to lodge a complaint, but your customer portal does not accept it.