Contact Comcast Business Support

by Lucy11218

The app here is a fraud because you cannot make and receive calls from the application the feature just simply does not exist and Comcast and the advertisements in the pictures in this App Store show that you are able to make and receive phone calls and manage your phone features from the application which is all of fraud and a lie and it this point is false advertisement don’t get me started on Comcast other issues but for this particular issue this is going to be the reason why we cancel the phone portion I am so disgusted with this app at this time we’ve been fighting with customer service all day. While they sit there and tell us you can answer calls and make calls from the app you can do all of these things from the app just like it says I find that to be an extreme lie because you simply cannot the section of the application to do that does not exist. You think I’m ignorant to you I’m not ignorant you people are extremely ignorant to think that all of this is legal cell people of service and tell them they have features that they don’t have the app simply does not offer the developer up to be ashamed of them self for putting together an application with such lies and deceit and fake reviews stating that they can make and receive calls and how intuitive it is that’s all a farce and it’s all a giant lie.

by PSherm151

This app used to work perfectly for me working remote. Since Comcast has done its switch with getting rid of the original voice-edge services (online access and app access) it now makes me login constantly!! it won’t recognize my fingerprint on my device like it’s supposed to and doesn’t even matter that I click the remember me/don’t log me out button. I have to manually enter my password MULTIPLE times throughout the day to make outgoing calls. This is BEYOND frustrating as I work from home and need to access it for every call I make. I don’t care for all the bill payment crud it pulls up now either since I work for a company that pays all that - They force us as admins on the program to have access to this? It’s ridiculous. That’s why it’s a “business” account... why even have that as part of the phone app? It should be a separate app for businesses that choose to use bill pay that way. This whole voice-edge service has gone completely down hill since the switch and our company will be looking into other options due to the inconvenience this has all caused.

by Gemingirl7620

This app is so unreliable there is absolutely no point in having it. According to Comcast, you should be able to forward your business phone to any other phone and function in a mobile capacity. If you only want to check voicemail, that's true. So many times I try to make phone calls from the app and they won't connect. It happens so often that I don't even bother using that function. I have to block my number when calling customers from my cell which is a) ridiculous and b) unprofessional. Also, you would think that if the app is meant to be mobile you'd be able to text from the app, but no, you can't do that either. Again, the app is unreliable and completely useless. I would expect so much more from a communications company. I had AT&T before and their mobile app was awesome, it always worked and was reliable, and I could text from the app. Will more than likely switch from Comcast altogether because of this as mobility is imperative for our business and frankly, it's expected in this day and time.