Contact SimplyGo Support
Company Name: Transit Link Pte Ltd
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SimplyGo Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit SimplyGo Website
Privacy Policy: https://www.transitlink.com.sg/privacypolicy
Developer: Transit Link Pte Ltd
3 Most reported problems 😔💔
Simply Useless
by OzMik
This new version of the app makes it entirely useless for visitors to Singapore or those who wish to use non-Singaporean credit or debit cards to top up. This makes the ez-link system ridiculously inconvenient. SimplyGo has chosen to remove functionality like Apple Pay top ups and chosen to restrict card top ups to locally issued credit cards only. Top up machines in the train stations also refuse foreign issued cards. Why this is the case is unclear - does SimplyGo simply hate foreigners? Or are we expected to SimplyGo nowhere? Using your foreign credit card at the fare gates incurs a hefty surcharge - which you are presumably expected to SimplyGo ahead and pay. Until this is sorted I’d advise travellers to SimplyGo somewhere other than Singapore on their holidays. And for investors and business people to SimplyGo and take their money elsewhere.
Terrible update
by SdTee08
The updated app got rid of the Apple Pay option. I also tried to sync my previous cards used on the old SimplyGo app and it says it’s linked to another account. I’m disappointed as I only have foreign issued payment cards and will have to top up with cash at the kiosks now. Please bring back Apple Pay or at least the ability to top off with foreign bank cards using the app. This new update makes the app useless for me.
Transaction timing still not fixed
by FrequentUser000
Reported 2 months back but still not fixed, although developer claimed that it was. Now claims cannot be made also due to missing timing info which is not editable as it was supposed to be pre-populated from the transaction itself. In case it’s not obvious, I am referring to the iOS version on latest iOS sw version.
Have a Problem with SimplyGo? Report Issue
Why should I report an Issue with SimplyGo?
- Pulling issues faced by users like you is a good way to draw attention of SimplyGo to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a SimplyGo customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using SimplyGo.
