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Kaspersky Password Manager (KPM) is a great tool and a well designed app for my phone and works well on my PC. But you’ll have a terrible time contacting a human if you need help with your account. There’s all kinds of info presented on their website as an offering to keep you from trying to contact them. KPM has quit working on my Mac and Kaspersky’s website doesn’t recognize my email and/or password. I pay for the yearly Kaspersky anti virus and Internet Security, one of the mid grade packages, but the system still won’t recognize me. I can log in and use my phone but I CANNOT GET THROUGH TO CUSTOMER SERVICE IF THERE’S A PROBLEM. This worries me as all my passwords are there. But I can’t get through to customer service to resolve any issues. The only way to talk with a representative is to login. If you can’t login, there’s no way to reach the company. If I try to reset my password I’m told there’s no record of my email linked to an account. Which I know I have because I’ve paid for it and I can login with the email and password on the app on my phone.

This use to be the best, and my most used app on my phone until the recent upgrade...Or should I say non-upgrade. The new version no longer synch's with my laptop which is the main database for all of my passwords. The app keeps saying I need to upgrade to the latest version and it takes me to the latest version in the App store....Which is the exact same version I already have!!! Its perpetually looping me around asking me to upgrade and then back to the same version I already have...This app has become inoperable. I've tried customer service several times and I just keep getting asked what version I have but then not getting any response with a solution. I'm so completely frustrated and disappointed because this was once a great app.

After the most recent update.. the password manager asked me for my master password which I know and entered correctly. It’s telling me incorrect password. Then it tells me I have to create a new vault and that all my passwords will be lost. I have so SO many passwords saved in this vault. For them all to be lost is SUCH an inconvenience. I have requested support and if they are unable to (or won’t) help. I will be canceling my subscription and finding a new internet security company. I have never heard of a password that you can’t reset. Absolutely ridiculous and very inconvenient. Especially since it’s so expensive.