Contact VyprVPN Support

by Hervé LIU

I’ve actually been trying to chill myself before writing this review, because I don’t want my rage to confuse others. The simple fact for me is that, I trusted VyprVPN, but their terrible service caused me not only anxiety, but also economical lost.

Before I left U.S. for China, I checked different VPN companies, because I know that Chinese Fire Wall would cause me lost connection with the world outside. VyprVPN advertises itself, saying it has a team consistently working on breaking the Chinese Fire Wall, so I payed for a year’s service. However, the truth is that their servers do not response most of the time, and my MacBook VyprVPN does not even try to connect when I click the “Connect” button! I could not check my gmail, or my Messenger, which fact made me almost isolated from my friends and colleagues outside of China for two weeks until a friend in China helped me find another VPN service, free to use and much more reliable. During which time, I lost a check sent from the U.S. due to the fact that I could not update my address in China.

I really hope that no one else would fall into such terrible situation as I did. Please reconsider if you are planning to use VyprVPN for serious reasons. And do not pay them anything! Since I just learned that there are other VPN services that are free to use, and that, more importantly, really work!

by Leo Wilkens

Firstly when I got the app, I was not able to connect with it at all. Even when I was using the paid features it did not allow me to connect to any network that I normally would be able to on any of my other devices. On top of that the app would automatically connect me to the vpn whenever I connected to a different wifi and when it did that, I wasn't able to use that wifi until I went into the app to turn it off. It also would not let me tap the vpn off slider in the settings to turn it off, as I said before I had to go into the app and turn it off, on top of all that today I had an experience where it showed a random phone notification asking for my password. When I tried to hit cancel the notification opened up again and it would not stop, making my iPhone completely unable to use. I tried rebooting it and it still showed up. I had to quickly delete the app in the .5 seconds that I had between when I hit cancel and when it opened again. DO NOT DOWNLOAD THIS APP. I've never reviewed an app before because I've never felt such a hatred or liking to any other app OTHER THAN THIS ONE. However if you are considering using vypr for your computer I wouldn't hesitate it's a great vpn but again, do not download this app

by Tequila Bob_61

I’ve had this application for about 3+ years. It worked well, but can be slow. It started having problems in February where it would stop working. You had to disconnect and reconnect about every 15-30 minutes. This happens on multiple newer iPhones, XS Max and iPads. I’ve tried to get help from technical support. They have you try every conceivable configuration setting. Nothing they recommend works. Now they just want to close the ticket. They email me that without responding to them within two days they will close the ticket. They don’t care about fixing the problem, just closing the ticket. I’ve noticed other reviews note similar problems with the application and the company response is to contact customer service. If you do, you will be treated to a process that wastes your time, and includes not reading your comments and asking you to do everything you told them you already did. After retest, documenting and emailing, they want you to just go away when the application doesn’t work. Btw... don’t expect any money back if you cancel, and cancelling has its own challenges. I’d recommend using a different vpn provider.