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by Ryan045678

After having the warranty for 6 out of 7 years, we filed a claim for some grease stains. Claim process was a bit of a process under the old app, but it was approved and they came and cleaned the sofa. 4 months later our toddler made a mess of chocolate in various locations of the sofa. This time however, they denied the claim based on the photos submitted, claiming the stains were a gradual build up of stains, which is not covered. I disputed this, stating A) there’s no way to determine a gradual build up of stains from a photo and B) that a technician was just in our home 4 months previous and did not note any build up of stains. Now, our warranty is useless. We cannot file any further claims. Where in the warranty does it state that a denial voids the entire warranty? We have consulted an atty and will be pursuing reimbursement of the unused warranty that is useless. The original warranty ran us about $2,000 on a $6,000 sofa.

by Cheaters 4501234

We purchased the worry no more warranty coverage for our dining table. We have had the table for about 3 years and we purchased a 5 year plan. I had filed a original claim for some accidental chipping and scratching. They denied the claim and referred me to email the disputes department which was a complete waste of time. Just recently I filed a claim because of a accidental spill causing stain and bubbling. Again they denied my claim. When I told them that I reviewed the terms and conditions and accidental spills are in fact covered, they told me to file a dispute. It is clear they have no intentions of honoring their terms and conditions. This is 100% a scam, they will take your money and never honor the terms. Read past reviews no one has ever wrote a review saying Worry No More has actually replaced or repaired an item under warranty. WORRY NO MORE IS A SCAM.

by D_B_L.

Forget what any salesperson may have told you — they will deny your claim and you have no recourse. We were told pet damage would be covered, but the claw marks on our couch were dismissed as “gradual build up over time.” Worse, the ripped seam in our couch cushion was also dismissed as “gradual build up over time.” It’s not really a warranty if they deny all claims. The sales person at Macy’s lied to us.

So what can you do? Nothing. They already have your money. Your only appeal is to the same people who just denied the claim!

There should be a class action lawsuit against these crooks.