GenK Status

Last Updated on 2024-12-22 by NOERDEN

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Common GenK Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot GenK app on iOS and Android devices. Solve all GenK app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

GenK iPhone Issues and Solutions

GenK iOS app crashes, not working, errors
GenK iOS app network issues
GenK on iOS has black/white screen

GenK Android App Issues and Solutions

GenK has errors/crashing/not working
GenK server network connectivity issues
GenK has black screen

GenK iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever GenK app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix GenK app crashes or not working on Iphone (iOS):

Close and restart the GenK app on iPhone
Update GenK app to the Latest Version for iOS
Uninstall and reinstall GenK iPhone app
Update your iPhone to the latest iOS version

Fix GenK on iPhone unable to connect to server/internet connection issues::

To resolve GenK network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix GenK black/white screen (blank screen) on iPhone:

Follow the GenK iOS app troubleshooting guide Here →

GenK Android App Issues and Solutions

Fix GenK not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent GenK app issues:

Force Stop the GenK App
1. On android, goto "Settings" » click GenK app. » click "Force Stop".

Update GenK to the latest version on PlayStore

Clear GenK App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "GenK app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch GenK.

Fix GenK unable to contact server/ GenK internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click GenK » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got GenK » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch GenK on android.

Solve GenK black/white screens issue on Android:

Follow the GenK android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at NOERDEN, developers of GenK.

About this app

We make learning easy, allowing you to discover a wealth of knowledge in no time. - A variety of engaging content: art, expressions, mythology, fun facts, geography, history, literature, architecture, cinema, philosophy, vocabulary, and more! Turn your free moments into learning: whenever you have 5 minutes, give your brain a boost with this app! this app helps you expand your general knowledge in less than 5 minutes per day. Upgrade to this app Premium to unlock unlimited content access. Download this app for free.