Free People Reviews

Just tried purchasing a cart full of clothes, I proceeded to do just that, and my bank confirmed the charge went through. However I got an error on FreePeople saying my order didn’t go through. Yet it did on my card. Called to see if they could approve the order. Said best they could do was report the charge and I’ll get the money back within 3-5 business days and then I have to go back and repurchase all the items. I have a limit on my card and not will not be able to turn around and re purchase the items in time for a last minute event I have this weekend. Horrible customer service and an app that will go ahead and charge your card even though their app glitches and doesn’t process the orders. Do not buy from FreePeople.

Like the clothes although I do get numerous items that are defective or damaged. Customer service is good about exchanges but it gets annoying. Clothes are unique and it's a hit or miss whether it's good quality or abysmal. Shoes are hardly ever true to size even when it says they are. The shoes are normally of horrible cheap quality. It has taken me numerous times ordering shoes to acknowledge that. I keep ordering because of the good customer service to correct the issues and the feminine clothing rarely seen at other stores. App is very annoying that you can be on page 17 out of 40 and it will randomly take you back to the first page and you can't just jump back to the page you left off. Also hate that the pages repeats itself and clothing isn't all viewed because the page jumps around even if you never did anything to do that. It gets incredibly frustrating it stops me from shopping. What’s unique about Free People is the whimsical and unique styles which are desirable.

While app works great the shipping company Laser Ship is a joke! Another reviewer said a six packages only one showed up and unfortunately I have experienced the same exact issues. You can’t pick who you want to ship no matter how fast you pick for shipping. When it goes to UPS no problem my free people packages show up sometimes in one day. Laser ship many go missing or takes weeks to arrive after paying express shipping. Just by looking at what they drive which many times is personal vehicles it’s obvious this is not a professional company. I have filed many complaints with three people on their website they ask how each shipping transaction goes and I’ve noticed they’ve not been using them for my orders much as much as I used to anyways. However if they start using them again for my orders I
Will stop buying from Free People And all the other stores they own

I agree with another review that I love Free People clothes, however what’s the point of purchasing $160 sweat pants if the delivery service Lasership is so awful, it never arrives (which happened to me once). Also, sometimes they deliver at 7AM on Sundays, something that truly scared the crap out of me when I was awoken in pitch black on a winter Sunday morning at 7am by someone ringing my doorbell. I was not intending on waking up that early and it frightened me because I wasn’t expecting anyone at that hour. Low and behold it was Lasership, who deliver whenever they want to. I contacted Free People and the customer service mansplained to me that 7am Sunday delivery is convenient even though I found it highly frightening and inconvenient. Look, I love some of the clothes but hate Lasership and I hate having Anxiety over the delivery process so I will just order from Macy’s for half the price and much better delivery from UPS!

I love love love Free People products. The clothes, shoes, handbags, and more. However I am confused as to why they contract with Laser Ship. That company lies about delivering products, they’re almost never timely and the fee times they DO deliver, it’s to the wrong address. I’ve written emails to Free People (at least 10), spoken to managers, written emails to Laser Ship - yet this problem persists. This has been happening for YEARS. I buy so may Free People products I should own shares in the company but it’s to the point that I’m hesitant to order because I don’t have another shipping company. And I know I’m not alone because in-store and online reps have confirmed that they constantly receive complaints about Laser Ship!!! Come on Free People- that janky delivery service is costing you business!

I love FP. I buy their clothes all the time, but usually I have to buy in stores when I’m lucky enough to be in a city where there’s a store that sells them. I’m a size 25/26 (or around a 4, depending on the brand), but I’m only 5’4”, and I think the FP models are just too thin for me to relate to. I’m not judging the girls/women. They’re beautiful, and I love to look at them. It’s just that most people aren’t built like them, so how on earth are we supposed to know if those clothes will look good on us? We’ve all bought a pair of jeans that looked great on HER but doesn’t flatter curves. And I’m not the only person who feels this way. FP, we love your clothes, so we’re asking. Put them on women we can relate to. Other companies figured out what they were doing wrong way too late. Be genuine, and we’ll love you for it.

My daughters and I absolutely LOVE Free People clothing, the only complaint is that items quickly disappear right out of the cart so fast! And all too often items are not restocked or take forever to be restocked. Example the Fuji top was in stock and before they decided what they wanted my Fuji top in the most beautiful blue (sort of looked navy blue) was gone just like that! This color was only there for one day and has since then (per my stalking your website) entirely removed as a color option. Soo Sad!!! Please bring this back as well as the thin beach cardigan. I believe for California this depending on the day is beautiful and perfect even through winter months ahead. Besides that many of us prefer thinner lighter cardigan alternatives! All the colors are gorgeous (I was able to get my hands on one in Bridal Rose) such a gorgeous shade of pink!

Other than that FreePeople is super easy to navigate and make purchase selections. Please please restock items!!! 🌸🌺🌸🌺🌸🌺

Three happy shoppers🌺🌺🌺

I have to say, out of EVERYTHING I’ve ordered,I’ve only had one item I’m not happy with.
Free People always has a great selection of clothes, no matter what your style is. Every time I wear an item I’ve purchased I always get compliments.
I have never had any problems with ordering or shipping. The price points are right on compared to other brands and if laundered as suggested, the items stay looking just like new.
My only complaint is there are often not enough items in my size. Maybe carry more? 〰️♥️〰️ Just love,love,your clothes〰️♥️〰️

Nice to get first dibs on what’s new and of course sales too. Oh I love a sale 😍 Also what’s really nice is that you get to read real feedback and reviews from yes yours truly each and everyone of us!!
FreePeople is really easy to navigate there are of course lil things that could be added for more ease like when you heart your favs it should automatically just save in catalogue like dress jeans health and body etc...but it is really nice to have the different options. Thanks Free People for the great products and clothing you offer. You can tell it is all chosen with much thought and real love!! Good Stuff Peeps 👌🏼🎁🎄😻🥰

I have issues with the delivery. Horrible delivery service. They marked items as delivered but never received them . Customer service didn’t even want to issue a refund until I called back explaining to them I have cameras and nobody ever delivered my package even though they stated they had proof of delivery. They never came to my property and delivered anything cameras don’t lie . Wish they would change delivery options. It’s hard to get the items as is but to have a company lie and say they delivered them is ridiculous. Free people is my favorite store but there delivery services is awful. Hopefully enough complaints and missing packages that are pretty pricey will change there mind on how they deliver . Make it better for your customers not your delivery service just a suggestion that could go a long way and save a lot of money and time . Someone is ending up with the products and it seems to be a delivery issue as previous customers are experiencing too .

Due to the ease of navigating your website and your client’s consistent feedback on products/sizing, I consistently budget at least 300$ a month to go towards your store. Haha. It is all good, you only live once and your clothing makes me happy. Great job with FreePeople ! Colors are sometimes still off, so that would be my only area of improvement needed. Your client retention is great, but if you had some kind of awards program for your loyal shoppers, that could easily be managed on FreePeople and would make people likely spend ever more on your products. :)

is hit or miss on FreePeople. I don’t understand why it only works about half the time. This is my fifth order in the last month. I was only able to get my order shipped at a location for pick-up twice. There’s a definite bug in FreePeople. It needs to be fixed, especially since online ordering is the only option during this quarantine. I hope my packages won’t be delivered to another house like last time! I’ve always loved Free People, but if my packages gets lost or stolen, I’ll have to stop making purchases. Smh.

I used to get my orders without a problem! Now when I order online it gives me the order number and says order was successful but then I get a second email saying order has cancelled and call customer service. This makes me so upset because i want what I ordered so bad and then I try again and the same thing again. I guess I’ll have to just go into the store and purchase my items but then they do not carry what is online. I love this store and the cloths are so so amazing that I have to give 5 stars but the ordering online is horrible.

Easy app to navigate and should you need to call their Customer Service you’re in for a delightful experience. I needed to make that call this afternoon and had the pleasure of speaking with a very helpful and sweet young lady. She answered all my questions and I felt she had great knowledge of each product I needed an answer. I usually place my own orders online so this was my first experience placing one with a Customer Service Representative and I’m so happy I made the call. I love Free People and this just adds to my respect and love for your products❣️🥰

Old Customer am I. I’m old and been loving your label since the first time I saw it ! I’ll always continue to support you & am thrilled to see some Magnolia Pearl items mixed in with you. My only beef are prices. I love quality but at least throw in a few tiny gifts or can’t you have sales or discounts for us not- so- rich free people? Or are you freeing people who are oppressed in other places with the extra $$ ?? Tell us why so high prices please. I’m happy to pay more for a good reason. Help me understand or am I alone in thinking some prices are high?
Sending Love & wishes for Peace- but Most of all Freedom!!!!!

The Free People App is Awesome,Except for 1 thing. For some unknown reason, Afterpay does not seem to work on FreePeople. I use Afterpay all the time on other websites that offer it. After trying numerous times to purchase an item on the Free People App , Via Afterpay , & being unsuccessful, I called Afterpay to ask “What’s up” ? Afterpay Customer Service told me that several people have made the same complaint . They were unsuccessful when trying to purchase something from Free People when choosing Afterpay as they’re payment method. So I ended up not making the purchase from Free People. I’m hoping by sending Customer Service this Review, that they will look in2 this Problem.

Free people is a true obsession of mine. & so the name carries on to FreePeople, which if you’re a die hard like me you’ll love it as much as I do. It’s more freedom through FreePeople ESPECIALLY during these heavy times, and I feel like going into a botique right now seems ridiculous lol. So FreePeople takes me there and saved me from acting like a dunce 👍🏻👍🏻 really truly though, I’ve never had a problem, and I’ve had a few things delivered. I’d definitely give it a try. You get bonus’s through FreePeople too. Also for being apart of their blog. So for me FreePeople is ⭐️⭐️⭐️⭐️⭐️ and completely from my own personal experience.

But really..... WHY not?

LOVE LOVE LOVE the hair accessories that are scrunchies or little hair ties THE F are unbelievable love love love for all hair types! ! many different variety, when in a hurry u can put your hair in a pony-tail, braid, or braid& can used in all types & lengths of hair. Also those with the care I can actually put my hair , the hair cLips looking beautiful in a ponytail without it hurting and when you’re in a quick hurry if it one of the hair ties in and no better what your hair looks beautiful you can’t go wrong with short hair w/these hair bands!!! or long hair braided I get the most compliments and when you order the hair accessories online you find them cheaper than you can at Walmart or target & far more selection stylish their my favorite all that hair accessories are you can’t beat 3 beautiful hair ties for 3 of $12

I actually love the ease of FreePeople .
And although review should be about FP APP felt like sharing MY experience with LaserShip as a delivery co -always super fast shipping usually receive my order within 2 business day’s (in my area US SE) and that’s just standard shipping and the boxes and items are intact. as oppose to UPS deliverers when they feel is convenient to them and often time box looks like it was tied to the back of the truck on the way to be delivered.
I also order from sister companies Anthro and UO and from other “high street” clothing stores and they also use lasership (I order about 85% of my clothes online) and only 1x had a problem with item being marked as delivered but I promptly called local office for lasership they reached out to driver that was already in my area and within 15min had my items!

I had to call customer service about a credit for some items I had to return and they he first person I had the pleasure of speaking with was Colin. He was the most friendly cs person I have ever spoken with. He was so kind, very understanding and willing to do everything he could to fix the error that had occurred when I first returned the items, which ultimately didn’t help with what needed to happen for my issue to be solved. So, he got a supervisor to look into my issue. Amy, the supervisor, was who I spoke with next. She had already looked into my issue, saw what had happened, and fixed it immediately. She was able to fix the problem so that I was able to purchase what I wanted to purchase instead almost immediately.
There is no doubt in my mind that this was the best customer service experience I have ever had with any retailer, and I am 53 years old and have had plenty of encounters with customer service representatives.
Thank you so much Amy and Colin for going above and beyond in helping me get the item that I had been wanting since it came out!
It was an absolute pleasure speaking with both of you! And I greatly appreciate all of your help!
Most Grateful,
Kelly

FreePeople has too many bugs. Whenever something is in my cart it’ll say “last one” or “only a few left” then you go on the product page and that is not the case. Though, I don’t think that is a glitch, I think it is a sneaky selling method because from what I read this company is going down the toilet. It doesn’t let me connect my Instagram account, shows I’ve made no reviews when I’ve made plenty and would like to add pics, but never can. I’ve uploaded photos to “FP me” several times and the upload never works or sticks. I thought an app was suppose to make things easier, but, these girls can’t even package orders correctly nor refund someone properly, so I’m sure technology is too much for their understanding. Just use their website, you mine as well.

I love free people and I think FreePeople is laid out very well. BUT. When it sends you notifications for new collections and sales and things, if you click on the notification it just drops you on the homepage and then you have to find it yourself. I impulse buy from free people all the time and I usually get hyped up and then lose interest when I have to dig through and find the thing I was sent a notification for.
That, and if you’re searching for more than a few minutes FreePeople crashes.
Great concept! Just need to work out some of the bugs.

I ordered a dress before New Years with express shipping in order to have it on New Years and it never came on time. Once the dress arrived it was a completely different dress and not my size. Take about playing a joke on me. I went to my local free people store to return both dresses and I was told I would get my money back by 3 business days. It’s been 3 business days now and I don’t have my money back in my account. Either the employees aren’t trained properly or no one can do math. Very disappointed, this was my favorite store. Get it together.

So disappointed! I was looking for a Xmas present and considering buying 2! They are nothing like the picture! In actuality they are a dark muted grey and the roses and floral print are so faded and pale you can barely make them out. Looks like they were dragged through the mud and stuffed in a dryer! Also every MOU boot I've ever seen are MADE IN ITALY. These are made in China and at this price not what you'd expect from FP. Maybe the new metallic crackle print is better? I hope they're made in Italy and more truly characteristic of the quality that MOU supposedly emulates. Must return!

Hands down 👍🏽 GET IT! If you are a frequent shopper of FP clothing & look 👀 almost daily like I do to see if there is something new or if I missed anything, FreePeople is worth it. It doesn’t take much room/ effort & can get you “the look” you desire from magazines simply by taking photo! Plus you get to see picture reviews of items you can’t see without it! I am now buying things I will love more as I have been able to view them on my body style. LOVE IT!

I love their products, styles and even articles. During this pandemic, life can feel heavy at times. As a mother, I am always doing for others. So when I get time for myself, I almost always go to free peoples app! Doesn’t matter if I want a specific item, just “window shop”, check new sales, or even read some awesome articles (with always some awesome topic- from sex toys to mushroom tea) I 🧡💜❤️🧡 the FP app! If you don’t have it and you love their stuff too- GET IT!