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by DOM CL

I agree with another review that I love Free People clothes, however what’s the point of purchasing $160 sweat pants if the delivery service Lasership is so awful, it never arrives (which happened to me once). Also, sometimes they deliver at 7AM on Sundays, something that truly scared the crap out of me when I was awoken in pitch black on a winter Sunday morning at 7am by someone ringing my doorbell. I was not intending on waking up that early and it frightened me because I wasn’t expecting anyone at that hour. Low and behold it was Lasership, who deliver whenever they want to. I contacted Free People and the customer service mansplained to me that 7am Sunday delivery is convenient even though I found it highly frightening and inconvenient. Look, I love some of the clothes but hate Lasership and I hate having Anxiety over the delivery process so I will just order from Macy’s for half the price and much better delivery from UPS!

by Karlee: )

Just tried purchasing a cart full of clothes, I proceeded to do just that, and my bank confirmed the charge went through. However I got an error on the app saying my order didn’t go through. Yet it did on my card. Called to see if they could approve the order. Said best they could do was report the charge and I’ll get the money back within 3-5 business days and then I have to go back and repurchase all the items. I have a limit on my card and not will not be able to turn around and re purchase the items in time for a last minute event I have this weekend. Horrible customer service and an app that will go ahead and charge your card even though their app glitches and doesn’t process the orders. Do not buy from this app.

by 2Persnickety2

Like the clothes although I do get numerous items that are defective or damaged. Customer service is good about exchanges but it gets annoying. Clothes are unique and it's a hit or miss whether it's good quality or abysmal. Shoes are hardly ever true to size even when it says they are. The shoes are normally of horrible cheap quality. It has taken me numerous times ordering shoes to acknowledge that. I keep ordering because of the good customer service to correct the issues and the feminine clothing rarely seen at other stores. App is very annoying that you can be on page 17 out of 40 and it will randomly take you back to the first page and you can't just jump back to the page you left off. Also hate that the pages repeats itself and clothing isn't all viewed because the page jumps around even if you never did anything to do that. It gets incredibly frustrating it stops me from shopping. What’s unique about Free People is the whimsical and unique styles which are desirable.