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Like the clothes although I do get numerous items that are defective or damaged. Customer service is good about exchanges but it gets annoying. Clothes are unique and it's a hit or miss whether it's good quality or abysmal. Shoes are hardly ever true to size even when it says they are. The shoes are normally of horrible cheap quality. It has taken me numerous times ordering shoes to acknowledge that. I keep ordering because of the good customer service to correct the issues and the feminine clothing rarely seen at other stores. App is very annoying that you can be on page 17 out of 40 and it will randomly take you back to the first page and you can't just jump back to the page you left off. Also hate that the pages repeats itself and clothing isn't all viewed because the page jumps around even if you never did anything to do that. It gets incredibly frustrating it stops me from shopping. What’s unique about Free People is the whimsical and unique styles which are desirable.

While app works great the shipping company Laser Ship is a joke! Another reviewer said a six packages only one showed up and unfortunately I have experienced the same exact issues. You can’t pick who you want to ship no matter how fast you pick for shipping. When it goes to UPS no problem my free people packages show up sometimes in one day. Laser ship many go missing or takes weeks to arrive after paying express shipping. Just by looking at what they drive which many times is personal vehicles it’s obvious this is not a professional company. I have filed many complaints with three people on their website they ask how each shipping transaction goes and I’ve noticed they’ve not been using them for my orders much as much as I used to anyways. However if they start using them again for my orders I Will stop buying from Free People And all the other stores they own

I agree with another review that I love Free People clothes, however what’s the point of purchasing $160 sweat pants if the delivery service Lasership is so awful, it never arrives (which happened to me once). Also, sometimes they deliver at 7AM on Sundays, something that truly scared the crap out of me when I was awoken in pitch black on a winter Sunday morning at 7am by someone ringing my doorbell. I was not intending on waking up that early and it frightened me because I wasn’t expecting anyone at that hour. Low and behold it was Lasership, who deliver whenever they want to. I contacted Free People and the customer service mansplained to me that 7am Sunday delivery is convenient even though I found it highly frightening and inconvenient. Look, I love some of the clothes but hate Lasership and I hate having Anxiety over the delivery process so I will just order from Macy’s for half the price and much better delivery from UPS!