XO Reviews

Booked 2 flights thru JetSmarter for JetSuite X one week in advance, and needed to change the flight 2 hours after the booking to a later time that same day. Was charged $75 per ticket to make the change by JetSmarter, when JetSuite X offers that service for free if you do it 24 hours prior to the flight. Upon finding out that JetSuite X actually doesnt charge their clients to make such a change, I was welcomed to read the JetSmarter terms and conditions I accepted while booking the flight, which state their $75 change policy. Go ahead and continue that practice, see how it plays out.

Changes to the system has left people who purchased packages unable to fly out of anywhere without reserving the entire plane which is something you don’t need XO to do . Your other option is hoping and waiting another user reserved an entire plane and is willing to sell some seats , again something you don’t need XO for . Crowdfunding a flight is a joke also . The 20 grand they want to upgrade or join just to use XO and service is laughable . It was a good service a year or two ago but no longer :(

Cannot figure out why this remains so elusive to so many companies trying to do the same thing. Please note to whoever reads these: if A client is booking a flight with two seats it doesn’t make sense for me to pay 3x the original fair quote just because they are going to six passengers. The way this makes sense is under this scenarios - whole plane rental. You would have to be crazy to spend $6-8k for a on a shared ride when a whole plane charter is $12-15k. A customer is better off just booking a straight charter and putting six people on it for $2k a seat. Why on earth would a client charter six seats for $36k? Hope someone finally figures out how to make this seemingly simple, strangely elusive, proposition work- but XO as of today makes little sense.

I’ve been a jet smarter member for nearly 3 years and what started out as an all you can fly for one price app has become an author rip off where they are now running shuttles that are far more expensive than first class tickets without any flexibility in service.

The promise of getting an empty leg to anywhere of value out of Los Angeles is probably zero so you were left with shuttles to New York on 25-year-old planes landing and hour and a half from New York City and paying $2400 for the privilege.

Take the $15,000 year they charge you and buy amazing first class tickets on really good airlines and you will be happy you did.

This is a great jet shuttle service, and very nice jets compared to other private jet services. The biggest problem I've come to find, are the limited areas of daily shuttles for people living in the Southeastern states, and cities such as Atlanta. How can Atlanta be the the busiest airport in the country, yet Jet Smarter doesn't put near the amount of attention for those living in that area? So there's 2 shuttles out of Atlanta, one to New York, and one to Ft Lauderdale. The southeast has had such a commercial boom in the past 10 years, bringing the largest corporations to the Carolinas, Georgia, and Alabama! With Boeing, Honda, Mercedes, Volvo, BMW, Polaris, Honda ATV, and Shutterstock!! It's very frustrating to try to put a flight together, but must fly to New York first, one of the flights from Atlanta that Jet Smarter has as a shuttle. Now your left with getting from Charleston to Atlanta, and on the return leg, getting to your home airport from Atlanta?? I also believe there should be more round trip fares, rather than selling one way at fares a time. We'll have to see if they grow, and begin to accommodate those of us living in the southeast? Once in the air, and in the small airports, things run very smoothly! I'm just hoping that they realize the need for members flying out of Atlanta, to many designations? Member

The company needs to be more transparent in their communications and changes. I enjoyed their service however their pricing changed as right after I signed up and their availability dropped on shuttle flights. The company did a terrible job of communicating their price change. They sold one product/service and left out the fact that pricing could change during the sales presentation. I’ve flown twice and liked the service but I no longer trust them. They destroyed their brand equity unfortunately.

I flew this app and had a great experience. The process is getting aboard the aircraft was super easy and the flight attendant was friendly and accommodating. The food was great - the only criticism I have is that it should have been heated up. But if you asked for it to be the flight attendant took care of it. Overall this app is the most inexpensive and efficient way to fly private.

I never thought I would be able to fly private and always thought there would be a catch whenever I heard about JetSmarter but after a friend flew using JetSmarter, I knew I had to give it a try! Not only was the flight great, but all of the staff were professional and attentive to every detail and need of ours, the aircraft was modern and luxurious, and finding a flight was extremely easy. There are so many flights flying in and out of my area and to areas that I regularly fly to or would fly to for future trips and the prices are extremely affordable. I hate when it is hard to find flights online and XO makes it so easy to search for flights and the prices are displayed right on XO - no need to submit pricing requests or call a company phone number. Two flights flown through JetSmarter and already booking my third for next week!

The on ground and flight experience are remarkable. Flying private speaks for itself.

I feel very fortunate to have life where JS fits. I view JS like a very small airline. Others use it differently, but that is how I view it. A small, exclusive, prepaid airline. Limited flights, but since I control my own schedule it is fantastic.

If you have the money and scheduling flexibility, JS is terrific!

Current member. App is a joke. You get calls from 25 different people for one flight. I chartered a whole jet in Vegas and they bumped me because I was 4 minutes late. Last time I checked... I fly private to avoid that hassle. Awful customer service. I still haven’t flown one flight with them yet! Download Blade and save yourself $7,500

I love to fly with Jetsmarter they gave me excellent service! The aircraft is modern and well appointed they made me feel welcome and happy! The service and attention was amazing!

It’s going to be very hard for me to go back to flying commercial since a found Jetsmarter I won’t look somewhere else the prices are affordable plus there so many destinations to go.

Highly recommend!

I downloaded XO over a year ago and was finally able to book a SHARED CHARTER trip. XO is very easy to use, includes all the information needed for the decision making process and their client care phone center and/or text feature results in a great communication experience. Friendly, professional and informative staff are ready to assist.

JetSmarter makes it so affordable to fly private! It is such a luxury, welcoming & convenient service! We all need to treat our selves (and our family) sometimes with such experience! The service & attention to details is 10/10. They offer so many locations to visit & all prices + available seats are available on their app, which is really ease to use. Love that

I was so impressed but the efficiency and nice as if the entire team! The plane was so nice and clean. Everyone was required to wear masks (which was a deciding factor for me to fly this app) instead of commercial. I felt very safe and the flight was so easy and quick.
I will definitely be using this app again. Also the customer service was amazing in answering all my questions and concerns. Thank you

As a member I was always baffled by how they operated. I was a proud member and to be honest I still am. Of course flying for free was unbelievable, however I’m still paying way below what a charter would cost. Anyone who flies private still understands the value and anyone who has any affiliation with business understands a pivot is necessary. I don’t want to pay full price for a charter and I defiantly do not want to fly commercial. I WOULD RATHER PAY A COUPLE THOUSAND FOR A JETSMARTER SEAT THAN HAVE NO JETSMARTER AT ALL.

Didn’t think I could afford flying private until XO. Amazing experience on my first flight and taking my second next week.

When I first heard about JetSmarter I thought there had to be a catch. After my first flight I discovered there isn’t. Now I’m a member!

It will be hard going back to flying commercial! Flight was great, private suite at FBO was convenient and the staff was welcoming, I would 10/10 recommend.

Great app! I don’t understand the bad reviews ?! This is a great app for vacationing to a major city with family and friends or even by yourself lol!

If you can’t save the $5,000-$13,000 for the charter then you can do a shuttle from any major city to another major city from anywhere between $500 to $3,000 ( about the same as first class except you get to your destination QUICKER and in Luxury just with like 2 or 3 people )! Great app

XO is a total game changer for those who want to fly private. I don’t think there’s an easier way to book a flight on the planet.

The prices are great but the strength of XO is the UI. You can book flights within a few simple clicks, you can view deals and available shuttles easily and you can even create your own flight in a matter of minutes. And if you get stuck anywhere, on the top right you can tap and talk to a live representative.

If you fly private and do so regularly. I would highly recommend XO.

I heard about XO and had my first flight with them, now I’m loyal member! I travel occasionally and plane expenses itself are expensive. I always have to stay up all night and takes me few days to get in luck of finding cheap flights. I tried XO and saved me tons of time and money getting the cheapest flight. It’s super easy to use! You can find all flights you want and book in seconds. Now it’ll be so hard to go back and fly commercial! My flight with them was fantastic and the staff were so welcoming. I couldn’t believe I could afford flying private until XO. Would totally recommend this.

Nothing else compares because there's nothing else quite like it! Exceptional service all around from the concierge team to the flight crew. XO 's interface is simple yet effective, and I especially appreciate the notification system which instantly alerts me to new routes available on the network. I've never felt more at ease when traveling. Thank you JetSmarter!

The company needs to be more transparent in their communications and changes. I enjoyed their service however their pricing changed as right after I signed up and their availability dropped on shuttle flights. The company did a terrible job of communicating their price change. They sold one product/service and left out the fact that pricing could change during the sales presentation. I’ve flown twice and liked the service but I no longer trust them. They destroyed their brand equity unfortunately.