DBB app not working? crashes or has problems?

DBB Status

Last Updated on 2023-10-10 by BWA GmbH

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Common DBB Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot DBB app on iOS and Android devices. Solve all DBB app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

DBB iPhone Issues and Solutions

DBB iOS app crashes, not working, errors
DBB iOS app network issues
DBB on iOS has black/white screen

DBB Android App Issues and Solutions

DBB has errors/crashing/not working
DBB server network connectivity issues
DBB has black screen

DBB iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever DBB app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix DBB app crashes or not working on Iphone (iOS):

Close and restart the DBB app on iPhone
Update DBB app to the Latest Version for iOS
Uninstall and reinstall DBB iPhone app
Update your iPhone to the latest iOS version

Fix DBB on iPhone unable to connect to server/internet connection issues::

To resolve DBB network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix DBB black/white screen (blank screen) on iPhone:

Follow the DBB iOS app troubleshooting guide Here →

DBB Android App Issues and Solutions

Fix DBB not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent DBB app issues:

Force Stop the DBB App
1. On android, goto "Settings" » click DBB app. » click "Force Stop".

Update DBB to the latest version on PlayStore

Clear DBB App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "DBB app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch DBB.

Fix DBB unable to contact server/ DBB internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click DBB » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got DBB » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch DBB on android.

Solve DBB black/white screens issue on Android:

Follow the DBB android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at BWA GmbH, developers of DBB.