VirtualVisit app not working? crashes or has problems?

VirtualVisit Status

Last Updated on 2020-10-05 by SBR Health

I have a problem with VirtualVisit

Are you having issues? Select the issue you are having below and provide feedback to VirtualVisit.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

Have a Problem with VirtualVisit? Report Issue

Common VirtualVisit Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot VirtualVisit app on iOS and Android devices. Solve all VirtualVisit app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

VirtualVisit iPhone Issues and Solutions

VirtualVisit iOS app crashes, not working, errors
VirtualVisit iOS app network issues
VirtualVisit on iOS has black/white screen

VirtualVisit Android App Issues and Solutions

VirtualVisit has errors/crashing/not working
VirtualVisit server network connectivity issues
VirtualVisit has black screen

VirtualVisit iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever VirtualVisit app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix VirtualVisit app crashes or not working on Iphone (iOS):

Close and restart the VirtualVisit app on iPhone
Update VirtualVisit app to the Latest Version for iOS
Uninstall and reinstall VirtualVisit iPhone app
Update your iPhone to the latest iOS version

Fix VirtualVisit on iPhone unable to connect to server/internet connection issues::

To resolve VirtualVisit network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix VirtualVisit black/white screen (blank screen) on iPhone:

Follow the VirtualVisit iOS app troubleshooting guide Here →

VirtualVisit Android App Issues and Solutions

Fix VirtualVisit not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent VirtualVisit app issues:

Force Stop the VirtualVisit App
1. On android, goto "Settings" » click VirtualVisit app. » click "Force Stop".

Update VirtualVisit to the latest version on PlayStore

Clear VirtualVisit App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "VirtualVisit app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch VirtualVisit.

Fix VirtualVisit unable to contact server/ VirtualVisit internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click VirtualVisit » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got VirtualVisit » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch VirtualVisit on android.

Solve VirtualVisit black/white screens issue on Android:

Follow the VirtualVisit android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at SBR Health, developers of VirtualVisit.

About this app

For qualified providers, the SBR Health this app app makes it easy to consult with your patients, as well as collaborate and conference with your care team staff, specialists and language interpreters anywhere at any time, using high-quality video conferencing. For patients of participating medical institutions, the SBR Health this app app makes it easy to see your participating health provider anywhere at any time, using high-quality videoconferencing. To use this app, you must be enrolled in a participating health providers’ SBR Health this app program, and have a supported iPhone or iPad device, and a 4G or WiFi connection. Your participating institution will provide you with your login credentials needed to utilize the this app application. • One-button access to other care team members, specialists, interpreters, etc.