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Last Updated on 2024-09-30 by Primally Pure

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Common Primally Pure Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Primally Pure app on iOS and Android devices. Solve all Primally Pure app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Primally Pure iPhone Issues and Solutions

Primally Pure iOS app crashes, not working, errors
Primally Pure iOS app network issues
Primally Pure on iOS has black/white screen

Primally Pure Android App Issues and Solutions

Primally Pure has errors/crashing/not working
Primally Pure server network connectivity issues
Primally Pure has black screen

Primally Pure iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Primally Pure app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Primally Pure app crashes or not working on Iphone (iOS):

Close and restart the Primally Pure app on iPhone
Update Primally Pure app to the Latest Version for iOS
Uninstall and reinstall Primally Pure iPhone app
Update your iPhone to the latest iOS version

Fix Primally Pure on iPhone unable to connect to server/internet connection issues::

To resolve Primally Pure network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Primally Pure black/white screen (blank screen) on iPhone:

Follow the Primally Pure iOS app troubleshooting guide Here →

Primally Pure Android App Issues and Solutions

Fix Primally Pure not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Primally Pure app issues:

Force Stop the Primally Pure App
1. On android, goto "Settings" » click Primally Pure app. » click "Force Stop".

Update Primally Pure to the latest version on PlayStore

Clear Primally Pure App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Primally Pure app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Primally Pure.

Fix Primally Pure unable to contact server/ Primally Pure internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Primally Pure » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Primally Pure » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Primally Pure on android.

Solve Primally Pure black/white screens issue on Android:

Follow the Primally Pure android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Primally Pure, developers of Primally Pure.

About this app

Discover our curated collection of natural and organic products, unlock app exclusive content and get early access to product launches and special offers, all at your fingertips. Subscription Savvy: Subscribe to your favorite products and enjoy convenient automatic deliveries, ensuring you never run out of your skincare essentials. Exclusive Access: Be the first to know about product launches and special offers + get personalized product recommendations. Shop with Ease: Browse seamlessly, add items to your cart, and enjoy a smooth checkout experience. Loyalty Program Perks: Join our rewarding loyalty program and earn Pure Points for every purchase made! Download the Primally Pure app and experience a one-stop shop for all your skincare needs. Content Hub: Dive into a wealth of educational and entertaining content from our blog, podcast and professional advice from our expert panel.