PURELEI Status

Last Updated on 2024-04-23 by PURELEI

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14 User reports:
App has problems

User reports 14

⚠️ Most reported problems ⚠️

Not working

57.1%

Connection

14.3%

Crashes

14.3%

Account

7.1%

problems reported in the last 24 hours

24 hour clock ⏰

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Common PURELEI Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot PURELEI app on iOS and Android devices. Solve all PURELEI app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

PURELEI iPhone Issues and Solutions

PURELEI iOS app crashes, not working, errors
PURELEI iOS app network issues
PURELEI on iOS has black/white screen

PURELEI Android App Issues and Solutions

PURELEI has errors/crashing/not working
PURELEI server network connectivity issues
PURELEI has black screen

PURELEI iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever PURELEI app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix PURELEI app crashes or not working on Iphone (iOS):

Close and restart the PURELEI app on iPhone
Update PURELEI app to the Latest Version for iOS
Uninstall and reinstall PURELEI iPhone app
Update your iPhone to the latest iOS version

Fix PURELEI on iPhone unable to connect to server/internet connection issues::

To resolve PURELEI network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix PURELEI black/white screen (blank screen) on iPhone:

Follow the PURELEI iOS app troubleshooting guide Here →

PURELEI Android App Issues and Solutions

Fix PURELEI not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent PURELEI app issues:

Force Stop the PURELEI App
1. On android, goto "Settings" » click PURELEI app. » click "Force Stop".

Update PURELEI to the latest version on PlayStore

Clear PURELEI App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "PURELEI app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch PURELEI.

Fix PURELEI unable to contact server/ PURELEI internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click PURELEI » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got PURELEI » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch PURELEI on android.

Solve PURELEI black/white screens issue on Android:

Follow the PURELEI android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at PURELEI, developers of PURELEI.

About this app

Erhalte Push-Notifications, um keine Infos zu this app, neuen Kollektionen, Trend-Pieces, Aktionen & Deals mehr zu verpassen. Shoppe während exklusiver Pre-Launches neue Kollektionen und Must-haves vor allen anderen und verpasse kein Special. Alles in Deiner this app App: Deine Lieblingsprodukte, Bestellungen und persönlichen Infos für schnelles und einfaches Shoppen. Lade Dir die this app App herunter, um exklusive Rabatte und frühzeitigen Zugriff auf die neuesten Styles zu erhalten. Alle Produkte, die Du liebst, sind nur einen Klick von Dir entfernt. Sammle mit unserem Treueprogramm LEI Punkte und sichere Dir mehr Vorteile und Prämien.