Contact My Meralco Support
Company Name: Manila Electric Company (MERALCO)
About: Meralco Online is now My Meralco! Discover the new dynamic dashboard and enjoy
real-time payment posting.
This version is the soft launch of the app –
while some features are limited, stay tuned for exciting updates coming your way.
My Meralco Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Manila Electric Company (MERALCO)
Verified email ✔✔
E-Mail: mobileapps@meralco.com.ph
Website: 🌍 Visit My Meralco Website
Privacy Policy: https://company.meralco.com.ph/privacy-statement
Developer: Meralco
3 Most reported problems 😔💔
New App worse; OTP option is limited to Phil mobile number. USA phone number option is not available
by Fixit3
How can condo owners who lives in US pay bill online? The previous app allowed online payment from anywhere in the world. How about email
Option for OTP?
While in the country, I can pay the bill over the counter but it’s a hassle to go to Meralco office just to pay the bill. Once I leave the country, the bill will remain unpaid. Hope there’s no reconnection fee. The onus is on Meralco.
Bring back the old app
by HiJustDi
The old app worked perfectly. The new app is unnecessarily bloated and buggy.
Good ole Meralco fixing stuff that ain’t broken while messing everything up in the process.
WHY disable the old app when the replacement one is clearly not ready? Mymeralco shows a balance of ₱16K and no ability to open past bills. Meanwhile my recent emailed bill shows a balance of only ₱5k. I pay in full every month!
Way to go Meralco. Stellar work.
Worst than the old app
by Pentacle777
This app is full of bugs and errors. After an update, I can’t log back in anymore. It required me to change my password and after putting in a completely random password that doesn’t have a pattern (using Apple Passwords), it doesn’t go through. I tried the “waive” option for an OTP and I never received it. I know interns and students that can do a better job than the people who made this. Y’all are hopeless.
Have a Problem with My Meralco? Report Issue
Why should I report an Issue with My Meralco?
- Pulling issues faced by users like you is a good way to draw attention of My Meralco to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a My Meralco customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using My Meralco.
