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- Randomly closes itself
- Requires patience
- Must be subscribed to cloud to view footage away from home
- Camera records only one hour from midnight to 1am then stops
- Resetting camera doesn’t work
не откр-ся видео с камеры DANALE на телефоне on-line, если хочу смотреть его по мобильн. интернету
My damn Danale just keeps shutting off on my iPad.
Не запускается приложение "Danale" на комьпьютере.
I have been paying subscription to have cloud recordings but I do not get cloud recording.
Doesn't work; application doesn't find the routers any more. I don't know why, for several years i had no problem. Now everything stops
App keeps restarting cannot view cameras from mobile phone. Galaxy s22+
We have had Danale for several years and it has never worked right. It always says signal strength too weak but we have super fast WiFi. Our other cameras and app work flawlessly so I do not see how it can be the signal.
App keeps crashing .. says app has a bug .. update when developers fix
App buffer to 95% then stops
I load the app on my phone and it immediately crashes, OR if it loads it lasts up to 60 secs or less and then crashes. Rarely it stays on. I am using a Samsung S22 phone.
I have a problem I can't sign up or register on danale app
My danale app not working 2 weeks now they saying your camera have bug My camera is working good the issue is with the page is not working the issue need to fix our internet is great so is the page issue
Why can't I find this apon my android phone Samsung. I bought the cctv camera and suppose to scan this barcode..it says try again later something went wrong.
Danale app starts to open on windows pc and then disappears. I uninstalled and reinstalled, no change. App used to work on this laptop. I have the app installed on my phone, it works fine. Any ideas?
It's crashed within 5 to 10 Sec. Not working properly. Pls resolve the issue.
The app keeps crashing after about 30-60 seconds on my android tablet. I have deleted the app and reinstalled it, I have reset factory settings on the tablet and nothing is working. We need to have it up all the time and it used to work until about 2 months ago.
I have placed the app on two cell phones. On both phones the app will only stay open a few moments before it crashes. It does take two or three seconds in some intervals and can last up to 20 seconds to 30 seconds other times. Even when you place the record button on recording movement it will crash. I have deleted the program several times and reinstalled with no change
On my phone when i am watching After seconds Turn off and i Start The APP again and do The same all The times
After seconds Turn off and i Starr again and do Theo same
Is anyone monitoring these customer issues? We seemed to have an authentication server issue this morning. Now, videos are up but won't load to 100%. Same as countless others have complained about. Who's running this circus?
Unable to log in on Danale app. Error says “ unknown user name “
Andriod Danale app keeps crashing, says has bug! Cameras working great Please fix the issues
App stops at 85-95% buffering and can not view live feed from cameras. Then app crashes.
I can not see any images when I open the app in my iPhone
The images are great but the app completely shuts itself down after about 15seconds I have deleted the app and re installed it but no change I have had no problems until about 3 months ago is there a problem with the update?
Two cameras. App says both offline. Tried reset - says connected to Wi-Fi , connected to server, then setup says no cameras on network. Live view says both offline. SD playback works on one with card , and is current. Weird. Apparently others have same problem. Hope you fix fix this. I loved them when they worked. Now they are worthless. Also, occasionally the camera says not connected.
App keeps dropping.
Keeps losing connectivity
Starts to load, reloads then crashes.
Andriod Danale app keeps crashing, says has bug! Cameras working fine.
My app is not working wanted to manage my phone call I pressed denied. Now the app does not work
Android Danale app crashes multiple times. Camera views are working while app is running.
Says it had a bug and keeps kicking me out and to update once danalefix the error. Not good enough
Hello, App simply stopped working yesterday, cannot view cameras at all?
App won't open and just shuts down. I even tried on another device. Deleted and redownloaded and still nothing???
Launching Danale app, get Network error, please retry.
Keeps kicking me out says it has a bug???
Unable to download app
When I try to open the app it says it has a bug and to come back later. Cameras are working properly, just can't get app to open
When I try to open the app it says it has a bug and to come back later. Cameras are working properly, just can't get app to open
Good afternoon. My problem is that I cannot see the camera images on the phone. Incorrect amounts were deducted from my account in 06-07 months. And the customer number is not good either. I have attached the certificates. Please solve the problem as soon as possible so that I can see the camera images.
Nem látom a kamera képeket telefonon. A elmúlt két hónapban a számlámról téves havidíj elvonások tőrténtek.
I can't login to app . when i scan QR code send me a text doesn't exist
My danale keeps saying its offline, now it keeps telling me to add new device? When i try this it says 'network connected' but my phone cannot find the device ? But I also noticed before it started asking me for a new device, that it was miraculously set for China time, not UK time as it originally was?
Danale Cloud Service not working. I use a NVR with 4 cams. My Danale App says "Device is offline" , but the NVR notifications and recordings are working. It's weird. I deleted from my account the NVR and I tried re-add the NVR but it is not add never again. I hope, they are working on the soluiton.
My device is online butt on my app hey is saying offline and reconnect is not working reset modem did not work al so
It will not send a code to my phone to reset my password I forgot it
App stops at 80-90% buffering and does not update video from cameras.
I am unable to download cloud footage directly to my phone storage. I have an area for local files but on recording the footage it doesn't save down
I can’t view any of my cameras from my phone.
screen loads to 96% and stops
My app freezes up loading at about 80 to 90%
No conection to the internet... There were no device located on your network
a user from Omaha, United States reported problems with Danale IoT : Photo/Video
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a user from Queens, United States reported problems with Danale IoT : Login
a user from Poitiers, France reported problems with Danale IoT : Login