TruMate Status

Last Updated on 2024-08-01 by AIGX Technology Co., Limited

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Most reported problems

Not working

50.0%

Photo/Video

50.0%

Common TruMate Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve TruMate network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the TruMate App
1. On android, goto Settings » TruMate » click [Force Stop]

Clear TruMate App Cache and Data:
1. On android, goto Settings » Apps » TruMate » Storage » click [Clear Data] option. This clears both data and cache.
2. restart TruMate.

On android, goto Settings » Apps or Manage Apps tab.
Click TruMate » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto TruMate » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch TruMate

Contact e-Mail: [email protected]

Jun 03, 2026, 06:30 AM
a iOS user from Dunedin, New Zealand reported problems with TruMate : Not working
Sep 16, 2025, 05:54 AM
a AndroidOS user from Philadelphia, United States reported problems with TruMate : Photo/Video
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