Character AI Status

Last Updated on 2024-09-25 by Character.AI

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34 User reports:
App has problems

User reports 34

⚠️ Most reported problems ⚠️

Not working

58.3%

25.0%

Account

11.1%

Something else

5.6%

Problems reported in the last 24 hours

24 hour clock ⏰

📋 2 Reported Issues:

Lena 2025-01-07

Ihre Verbindung ist nicht privat. Angreifer versuchen möglicherweise Ihre Informationen von beta.character.ai zu stehlen (z. B. Kennwörter, Nachrichte

Lena 2025-01-07

Ihre Verbindung ist nicht privat. Angreifer versuchen möglicherweise Ihre Informationen von beta.character.ai zu stehlen (z. B. Kennwörter, Nachrichte

Showing 1-2 of 2 reported issues:

Have a Problem with Character AI: Chat, Talk, Text? Report Issue

Common Character AI Problems & Solutions. Troubleshooting Guide

Table of Contents:

Character AI iPhone Issues and Solutions

Character AI iOS app crashes, not working, errors
Character AI iOS app network issues
Character AI on iOS has black/white screen

Character AI Android App Issues and Solutions

Character AI has errors/crashing/not working
Character AI server network connectivity issues
Character AI has black screen

Character AI iPhone Issues and Solutions

How to fix Character AI app crashes or not working on Iphone (iOS):

Close and restart the Character AI app on iPhone
Update Character AI app to the Latest Version for iOS
Uninstall and reinstall Character AI iPhone app
Update your iPhone to the latest iOS version

Fix Character AI on iPhone unable to connect to server/internet connection issues::

To resolve Character AI network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Character AI Android App Issues and Solutions

Fix Character AI not working on Android, crashes, errors or is unresponsive:

Force Stop the Character AI App
1. On android, goto Settings » Character AI » click [Force Stop]

Update Character AI to the latest version on PlayStore

Clear Character AI App Cache and Data:
1. On android, goto Settings » Apps » Character AI » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Character AI.

Fix Character AI unable to contact server/ Character AI internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Character AI » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Character AI » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Character AI