Spark Status

Last Updated on 2025-04-28 by Spark Partnership Limited

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⚠️ Most reported problems ⚠️

Not working

75.0%

Crashes

25.0%

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Common Spark Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Spark network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Spark App
1. On android, goto Settings » Spark » click [Force Stop]

Clear Spark App Cache and Data:
1. On android, goto Settings » Apps » Spark » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Spark.

On android, goto Settings » Apps or Manage Apps tab.
Click Spark » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Spark » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Spark

May 21, 2025, 07:03 PM
a user from Paris, France reported problems with Spark : Crashes
Mar 16, 2025, 01:19 PM
a user from Dallas, United States reported problems with Spark : Not working
Mar 10, 2025, 12:22 PM
a user from Lyon, France reported problems with Spark : Not working
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