Contact NebulaBuds Support
Company Name: Shanghai PalmZen Wireless Technology Co.,Ltd
About: Nebula Buds AI Interpretation APP: Translate up to 115 languages
-DeepSeek R1:
The latest AI large model, real-time connectivity, deep thinking, with visible
process.
- AI Voice Wake-up: Say "Hey Nebula" to check real-time information
like weather and news,
- Audio and Video Call Translation: Translate
conversations during video calls.
NebulaBuds Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit NebulaBuds Website
Privacy Policy: https://buds.zen110.com/private/zh-CN.html
Developer: PalmZen,Inc.
9 Most reported problems 😔💔
Having problems with my yykQ10 right one doesn't work and the left can hardly hear. Need help with this.
Lost .manual and can't find QR code or activation code. Please help.
Am I able to delete recordings in order to make more or do I only have 781 minutes for the year? What happens when the 781 minutes runs out? Do I need to pay another $30 for another year?
Guten Tag, Leider kann ich mich nicht in mein Kundenkonto einloggen. Vermutlich liegt hier ein Fehler vor. => wenn ich auf " mit E-Mail anmelden" gehe und einen neuen Code senden bestätige, bekomme ich die Meldung: "Senden des Bestätigungscodes fehlgeschlagen" Bitte senden Sie mir eine Möglichkeit oder einen Freischaltcode, so dass ich mich wieder einloggen kann. Ich bitte um kurze Information. Beste Grüße Raimund
I recently purchased Nebula Buds, which I activated and paired them to my iphone. Due to certain circumstances, I no longer have an iphone. I now have an android. The issue is, I am unable to locate my activation code. I have no clue as far as what to do. The email listed is the email I used when purchasing my Nebula Buds, if you are able to offer any support, it would be greatly appreciated!
I need to know how to delete the recordings
Setup / Functionality Issue
by AllyM32
I bought two pairs of these headphones and initially I couldn’t even get the app to download or work . Now this issues has been resolved neither headphones are connecting to the app . It is constantly responding with fetching data, please wait . Every tab I touch in the app displays that same message. I do wait but nothing still has not happened .
What exactly do I need to do to use these headphones and get them to work ?
I bought these two weeks ago so I could have some time to learn to use it prior to our trip but here I am a couple days from traveling and I still can’t get them to function properly.
Not really there yet… NOT LIVE..
by DeanE10
Basically how this works is by recording a section of conversation and this app will translate it. It does an ok job translating but you’re supposed to use the buds along with this app. The ads state it will do “live” translation but that’s not how it works. You have to record using your phone. The buds have 100% dependency on the recording. If you’re looking to have a conversation live with someone, you have to ask them to pause long enough for the app to translate and hope it does it correctly and allows you to keep up with the conversation. I was not able to do that using this app. It does not translate it fast enough
App doesn’t work well/ poor connectivity
by Wicked Shopper
I purchased both the earbuds and then later the translation eyeglasses. The app needs a lot of work especially in the area of connectivity for the devices since only one device can be connected to the app at any time. Also the app routinely freezes and stops accepting commands to access connection management or settings. I can’t get into the app settings to delete,add, or edit any device associated with nebula. Very disappointed that I can’t use the app and the translation devices as they were intended.
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