Contact Prusa Support
Company Name: Prusa Research a.s.
About: Key Features
- Real-time overview of all your Prusa 3D printers in Prusa
Connect
- Remote printer management. Start, pause or stop prints directly from
the app
- Push notifications when prints finish, schedules color changes, and
more
- Focus in privacy and security
- Integration with Printables.
Prusa Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Prusa Research a.s.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Prusa Website
Privacy Policy: https://www.prusa3d.com/en/page/privacy-policy_231258/
Developer: Prusa Research a.s.
Can I trust Prusa app?
Protect your data and wallet. We investigate the developer's website (Help.prusa3d.com), verify they're legit, and uncover hidden scams or complaints.
5 Most reported problems 😔💔
I have been having trouble with the MMU3 stopping work during a printing. The printer is now beeping at me and it says error code 2653. I have ruined 5 printings with this problem. When I turn off the printer the error corrects but I loose my project. Like I said this his happened 5 times. WHY?
I have an MK4 printer that I have managed to clog the extruder. I cannot insert filament. I'm asking for guidance in how to clear this clog.
Still buggy
by Mix579
Half of the printers turned off are still showing as Idle, including one with a nozzle temp of 260 degrees (again, it’s actually turned off). Prusa Connect webpage shows all printers correctly as offline.
Missing features of website
by Pickle1212
No webcam, ability to upload files, or see statistics. I was expecting better than the website but it’s worse in nearly every way.
Notifications are good though.
Works great on MK4 but…
by Rotceh Noloc
I’m really excited that Prusa Connect is now an app, however, here are some things I would like it to have:
1. Capability of cancelling objects while it’s printing just like the mobile version.
2. Onscreen widgets that tell you how much time is remaining on the print.
3. Camera view to monitor prints like the web version.
4. This needs to be addressed on the web version too: MMU allocation of colors to nozzles instead of going physically to the printer!
Have a Problem with Prusa? Report Issue
Why should I report an Issue with Prusa?
- Pulling issues faced by users like you is a good way to draw attention of Prusa to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Prusa customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Prusa.
