Carbon Status

Last Updated on 2024-08-01 by Voodoo

I have a problem with Carbon

Are you having issues? Select the issue you are having below and provide feedback to Carbon.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

Have a Problem with Carbon - Underground Electro? Report Issue

Common Carbon Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Carbon app on iOS and Android devices. Solve all Carbon app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Carbon iPhone Issues and Solutions

Carbon iOS app crashes, not working, errors
Carbon iOS app network issues
Carbon on iOS has black/white screen

Carbon Android App Issues and Solutions

Carbon has errors/crashing/not working
Carbon server network connectivity issues
Carbon has black screen

Carbon iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Carbon app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Carbon app crashes or not working on Iphone (iOS):

Close and restart the Carbon app on iPhone
Update Carbon app to the Latest Version for iOS
Uninstall and reinstall Carbon iPhone app
Update your iPhone to the latest iOS version

Fix Carbon on iPhone unable to connect to server/internet connection issues::

To resolve Carbon network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Carbon black/white screen (blank screen) on iPhone:

Follow the Carbon iOS app troubleshooting guide Here →

Carbon Android App Issues and Solutions

Fix Carbon not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Carbon app issues:

Force Stop the Carbon App
1. On android, goto "Settings" » click Carbon app. » click "Force Stop".

Update Carbon to the latest version on PlayStore

Clear Carbon App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Carbon app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Carbon.

Fix Carbon unable to contact server/ Carbon internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Carbon » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Carbon » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Carbon on android.

Solve Carbon black/white screens issue on Android:

Follow the Carbon android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Voodoo, developers of Carbon.

About this app

With Voodoo Music, you're pioneering the future of music. - Exclusive Artist Lineup: Explore tracks from electro house artists that choose Voodoo Music as their sole stage. - Superior Sound Quality: Immerse yourself in crystal-clear audio with high-definition sound. - Intuitive Design: Dive straight into the music. Voodoo Music offers a music streaming experience like no others, by hosting an exclusive roster of electro house artists you won't find on any other platform. Be one of the first to experience a new wave of music streaming. Find, play, and organize your electro house tracks without missing a beat.