Long John Silver s Reviews

It’s completely absurd that in the year 2024 a corporation cannot hire someone to design an app that has at least basic functionality. When trying to place an order, I accidentally added a second item I only wanted one of but LongJohnSilvers would not allow me to delete that extra item. In fact, every time I hit the “subtract” button it just added another item. So I closed LongJohnSilvers & restarted it, then added my items again and placed the order, though LongJohnSilvers never gave me any explicit confirmation that the order had been placed. When I tried to look at the orders tab to see if it had gone through, it was completely blank. When I tried to check the website, it showed multiple orders, including the one I never placed containing half a dozen sides of hush puppies from LongJohnSilvers adding them every time I tried to delete them. By the way, I accidentally added a second side of hush puppies while trying to add more than one packet of tartar sauce because I can only add one at a time. Anyway, I finally had to pull up LongJohnSilvers for my credit card to confirm the order had gone through. Obviously a non-functional app is hardly life altering, but why did you even bother to offer it and ordering via the web if you don’t even care to make those options functional?

App is great right up to the point that it charges your card for an order and then it doesn’t open and becomes completely unusable. Wasting customers time like this is just not right.

I downloaded LongJohnSilvers for the first time and paid for my food online when I showed up to the location they told me their internet was down and they couldn’t get me my food due to them not being able to verify my order and they couldn’t give me a refund either at the store when I called support to try to get a refund they never responded after multiple attempts to contact them that day I eventually gave up because the $10 wasn’t with the amount of time I waited trying to reach their customer support. I never got a refund and out of my 5 coworkers that ordered that day only one was able to get a refund. Used LongJohnSilvers once and never again waste of time and money

I downloaded LongJohnSilvers for the first time, ordered, paid and LongJohnSilvers closed. When I try to get back in it flashes the sailor and then immediately closes. My payment went through but this is stupid. If someone complained about the same thing I am why is it stillllll happening????
Fix it!

As soon as I clicked the button to pay, and LongJohnSilvers force closed. I tried many times to open it again so I could see whether I had been charged, but to no avail. I only know that I was charged because I looked at my bank account. I didn’t even know whether the store had received my order until I called the store and asked.

I’ve ordered online from here a couple times before with no issues but this is my first time ordering since they’ve gotten an app. It is currently 5 hours until close and it’s been showing the next available time as 12PM tomorrow for several hours now. I thought maybe it was only an app issue so I went to their actual website and am having the same problem. I have been unable to place an order for today since around 3pm (it is just after 5pm now)

I don’t understand what the purpose of LongJohnSilvers is. I went to every restaurant location on LongJohnSilvers and it says no online ordering is available. There also isn’t a menu to open on LongJohnSilvers . I don’t see the point of LongJohnSilvers.

I’ve used LongJohnSilvers 3 times now and it shuts down too early EVERY TIME! It shuts down before giving any kind of confirmation of payment. Then when you try to open it back up it won’t open. PLEASE FIX THIS!!!

One of the worse app I’ve used in a long time along with one of the worse website. It’s still taking order for location that is closed.

On June 6, 2024 we set out for a 15-minute drive to our Long John Silvers for the first time since March 2021 when the COVID pandemic kept us at home. We installed the LJS App on our new cellphone, drove to the nearest LJS store, parked and then placed our food order, got it paid for on LongJohnSilvers , then LongJohnSilvers went dead and disappeared entirely. After several minutes of total frustration. I went into the LJS store only to see all of the store sitting booths filled with people who were using their cellphones. Because my credit card sent me a text message alert that our LJS food had been paid for we figured that we needed to stay and talk to a LJS Employee. Because the store was full of other people that was next to impossible. Finally after waiting forever I was able to discuss my order problem with a LJS Employee who finally was able to locate my food order. We sat in the store for an hour waiting for our food. Totally Ridiculous to say the least. NEVER EVER RETURN TO THAT STORE.

Every time I go to place a order it doesn’t show the menu at all. It will show everything else but no menu which obviously makes it worthless if you can’t use it.

I was able to create an account and place items in the cart but then when i added the payment it crashed and then i opened it again and it won’t load!!

As soon as I input my payment information LongJohnSilvers crashed. I tried to open it back up several times and it just kept closing. Makes me nervous that my card information was stolen.

After every order I place, you can never open LongJohnSilvers again. Must delete it and reinstall for it to work next time, and keep repeating this process over and over. It’s 2024, you need to hire people who know what they are doing.

I just want LJS to understand how important it is to have a well-functioning app. It took forever to get my order set up because my reward disappeared do I started all over. Finally had it all ready, and was trying to submit the $47 payment and received an error message. Tried again, still getting an error message. Now we are just going to get In n Out, wasted too much of my time.

I used LongJohnSilvers to place my order and “try” to use the offers it gave me. LongJohnSilvers kept freezing, placed the order without some offers, then when I tried to add the offers back, it wouldn’t give me the offer claiming I already used it. It gives you offers you can’t use. Then, it shows 3 orders with no way to cancel any of them and no way to actually order or pay for any of them. Went to the location to pick up and pay, because it wouldn’t let me, and the location received NO orders. The location did give me a small discount but nothing compared to the false offer given on LongJohnSilvers because the location had no proof of the offer.

I recently downloaded the Long John Silver’s app, and unfortunately, it’s been a complete disappointment. From the moment I opened it, LongJohnSilvers crashes constantly and isn’t worth the hassle. Given that this is the first version, it’s crippled right out of the gate, reflecting poorly on the company.

LongJohnSilvers’s failure mirrors the same level of incompetence in corporate leadership that seems to run the company. It’s no wonder that this mismanagement results in total failure and closed stores. Until significant improvements are made, I can’t recommend LongJohnSilvers to anyone. Save your time and avoid the frustration.

Downloaded LongJohnSilvers and placed my 1st order. After placing my order LongJohnSilvers crashed but it charged my card and received an email confirmation that order was placed. After arriving to the restaurant, the employees had no order for me but thank goodness I have my email to show them and it took about 10 mins to get my food. And know anytime I try opening LongJohnSilvers it just crashes and does not work. Guess I’ll take my business somewhere else until they get it together.

i downloaded LongJohnSilvers after the long john silvers website was completely useless. (i would tap the link to place and order and it would only zoom in, as if it wasn’t even a link) LongJohnSilvers is just as useless. nothing works. the location search doesn’t work. it searches based on the first couple numbers you type in and won’t refresh. after many, many tries i managed to find the location i wanted but i couldn’t order, all it did is tell me the hours of operation. it keeps trying to force me to order from some random location in pennsylvania. i almost threw my phone out the window i was so angry and frustrated. gave up, deleted LongJohnSilvers and went somewhere else.

Where I live, there is only one ljs in the entire state, and it’s an hour away. But I had planned on being in the area, so I downloaded LongJohnSilvers after visiting their website and seeing that they were still operating. It required my phone number and email to sign up, which I hate giving out, but I figured if it helps me save money and earn discounts then sure..well after signing up it asks me my location so they can connect me to the nearest ljs, only to find out that the one closest to me doesn’t even participate in any discounts or online ordering, gift cards etc etc. I feel like I got tricked. Would have been nice to know that before signing up and giving out my phone number and email…I’m already driving an hour away just to get some gosh darn hush puppies, what do I gotta do just to get a dang coupon? Be a pirate? Aaaarg ye scallywags! You haven’t seen the last of me Long John Silver!

I’d placed an order in advance for my mother to pick up. I’d taken a screen shot of the info and texted it to her.
However, the system didn’t send the order to the store. In turn she waited an HOUR for prepaid fast food. It’s insanity how horrible the experience was. The team lead at the store wasn’t empowered to solve the problem. Do not recommend.

I haven't even tried to order. Seeing they're is no deals and LongJohnSilvers is literally just to order full price food. I can do that at the restaraunt. Hopefully they are working on improving that. If not. Then don't waste your time even downloading.

Seemed ok despite lack of Apple Pay…but then I went to place my first order with it. It crashed when I submitted the order, and crashed each time I tried to open LongJohnSilvers again, even after rebooting the phone. Deleted LongJohnSilvers …seemed like LJS was better off without it!

We went to LJS and there was hardly anyone there. We went through the drive-thru and I ordered two fish and chicken meals with ff and coleslaw. I paid and they asked me to pull up because they were waiting on fish. I did. Maybe 15 minutes later my husband got off to see what was taking so long. He returned a few minutes later with our food. We drove home. Nothing was fresh, not even the fish we were waiting for. Both the fish and the chicken had been sitting under the lamp for a while and the fries were hard. The coleslaw was missing from both of our plates. The receipt clearly shows I order ff and coleslaw with both meals.😔

After install and placing first order LongJohnSilvers crashed and refused to reopen but order fid go through. Removing and reinstalling app allows it to load again. Haven’t tried a another order attempt yet.

Ordered a 2 piece fish dinner & tried to get my free fish sandwich.. gave me the promo code & I clicked on it.. took my payment but when we got the restaurant no free fish sandwich 🥲luckily they believed me and made it right 😀sad to say they need to improve the site

I needed to update my cell but was unable to do so without deleting my account and creating a new one

Always loved LJS! Great to be able to order it now on LongJohnSilvers and have it ready when I arrive. Really like the design. Could be a little better in menu and layout.

It was good the only thing it was a little salting for me! But over all it was good. I haven’t been their in a while! Maybe next visit fish won’t be too salty! And maybe sooner than later!

I really love LongJohnSilvers

Food was ready except for they forgot to include the coleslaw. Fish, chicken and hush puppies were good and not greasy but missed the coleslaw.

Great app. I’ve used it a number of times and look forward to using it again.

LongJohnSilvers crashes right after placing an order. If you delete LongJohnSilvers , redownload it then you can check the order in your profile and see it was in fact ordered.

Love fast food deep fried fish. Although my favorite is still Arthur-Treacher this is the next best treat just wish more places to visit. Their hush puppies are one of the best. Try them once and you’ll be back for more. All in all a great alternative to the burger store. I’m loving it

I love this place so muchhhhhhh and the chicken is fire I would recommend this place to anyone

Got it all ordered and payed and then LongJohnSilvers turned off. Clicked on app and it showed the sailor and shut off. Reboot my phone and back into app and it turned off again as described. Then deleted app and installed and logged back I. And shows no past orders or if anything is ready. Got to store and payment did go through. What a pain