OTC Health Solutions Reviews

OTCHealthSolutions has consistently shown the in store shopping credentials that belong to someone else! When I presented the barcode at the CVS register, they told me the account was for someone with an entirely different surname and living in a different state. I did report the issue to CVS via their customer support line, but they showed little interest in addressing this important issue. Waited a few days to see if the issue was just related to an end of year change over, but the issue has persisted.

OTCHealthSolutions does not expand to fit an iPad. Worthless on iPad.

On an iPhone you must type your email and 10 character password each time you use OTCHealthSolutions . Why can’t they make iPhone store this info in passwords like everyone else? Also the in store barcode should that identifies you for purchases should be allowed to store in wallet. OTCHealthSolutions is cumbersome.

OTCHealthSolutions was great and really simplified my understanding my OTC benefits and helped me find eligible stores and products so i did not waste time! I love it! It's a must for all Medicare members.

Can’t edit your phone, email,address,etc on your profile

The apps does not have an option to use face recognition to log in.

If you select change password and decided to cancel it, the apps doesn’t give you an option to return to the home menu. You basically have to close the apps and then log back in.

Scan function states “Coming Soon” and it is already Jan 32, 2023. When will it be available?

Setting up account, the keyboard stays in alpha for numeric fields. Scanning product bar codes is not implemented.

App does not allow biometric access, nor allow one’s pw to be saved. Feedback option in OTCHealthSolutions errors out. App needs updating!

OTCHealthSolutions is for younger fast people. It has a timeout and if you don’t hit continue fast enough it blocks you if when you get your order complete and go to check out, he gives you an error code and you cannot check out.

I put in my email address it says I have an account, I put in my password and it just comes back and asked for login again. Why does OTCHealthSolutions not remember my email address ? Why does OTCHealthSolutions not present me with the correct keyboard so that I can easily put in the email address?Not a very well-designed app. I called the Support line and there’s no support there.

It is the worst app I have ever used it won’t let you login to your account it says wrong email and I have my email for years I hope you read your reviews and fix the problems

Credentials don’t get stored in iPhone passwords. Have to log in twice every single time. Once I do, Display Activity is broken, shows nothing. The barcode it gives for the store to scan returns an error message on their cash register - they have to type my info in every time. Possibly recode OTCHealthSolutions for the 2020s.

You should be able to use face recognition to get into OTCHealthSolutions. This takes to long to sign in no app should be that inconvenient to use unless that’s the purpose.

Downloaded OTCHealthSolutions for the barcode scan feature. It has said "coming soon" for a very long time. Don't advertise a feature that doesn't and never will exist. Gonna delete OTCHealthSolutions.

OTCHealthSolutions does not allow for user name and password storage in the iPhone keychain. Face ID and Touch ID are not available and the bar code for In store purchase cannot be placed in the wallet function. This may seem like laziness, but why have these functions if you can’t use them?

When will OTCHealthSolutions be upgraded to use FaceID provided by my iPhone to log in? Having to enter my email address and password every time I start OTCHealthSolutions is very inconvenient...

OTCHealthSolutions is a horribly poor attempt at programming. Not quite sure that they any idea of what is really needed for user input or how the prompts are normally presented in an actual user friendly app. You usually get timed out prior to completion of your product selection. No scanning capability as advertised in the furnished instructions. Should never have been released to the public in this development condition.

Wth isn’t there an option for a family balance? If you have kids plan on making separate accounts, taking pictures of the bar codes and checking out separately at the store. Stupid. Fix it CVS.

App is extremely slow to load even on new iPhone 15 making it useless to use in the store. It won’t remember user name or password. It takes forever to close. It is worthless.

Keeps shutting me out leaving me no time at all to actually look up items and making me log back in with password. Buggy as all get out.

Not sure how long OTCHealthSolutions has been around, one of only apps I use that won't remember my password (what a pain in the butt). Wonder how long the bar code scan has been "coming soon"?.
Until I can scan with barcode OTCHealthSolutions is pretty useless, my Atena plan OTC online catalog is so stinking tiny to read on my phone and difficult to match tiny numbers to the matching product on the shelf. Whenever I click on link to shop online OTCHealthSolutions kicks me back to the log in page again🤷🏼‍♀️
My sisters Atena OTC plan has an app that actually scans product and tells her within seconds if it's a plan eligible product. Until I can do the same with OTCHealthSolutions it pretty useless.

I completely agree with the review written by TelzyA, but want to add that there’s also no way to log out. I shop for both myself and my husband and I needed to log out of my account to log into his and I couldn’t. I had to close OTCHealthSolutions , wait an hour or more until it finally timed out on its own, and then I could log in into the other account. And that’s not even addressing the fact that the only items this wonderful “benefit“ is good on are CVS brand! And items change monthly so it’s impossible trying to keep up.

I don’t have much time left. Thanks for wasting my entire morning as I patiently tried in vain to get this colossal failure of an app to place a simple order of three items. So frustrating!
Zero stars! Unless of course you count all the stars I’m seeing from my high blood pressure. Thanks a lot. Be better. Seriously.

I do like OTCHealthSolutions it does help a lot but I wish they would finish the coding for the scanner to check item on the list

OTCHealthSolutions is buggy and can’t even show basic information linked to insurance benefits. Completely useless and even the FAQ just flashes continually. Looks like they hired someone’s gamer cousin with no IT experience to develop this. Uninstalling as it’s of no service.

Worthless app. Leave it to CVS to screw things up. The in-store scan feature has been saying “coming soon” since January! It’s now mid-April!
If this is acceptable to Aetna Advantage members, I’ll be switching Advantage Plans at next Medicare enrollment period. 😡