As far as the medication and doctors, they’re great BUT FuturHealth and the outsourced support is TRASH.
Nobody answers the chat, or emails. Ever. FuturHealth didn’t save my refill sheet, which by the way, is what prompts the system to charge you. So they sent me a new one, assuring me that it wouldn’t charge me again. It did. It also “didn’t save” so they said I had to talk to a provider so the RX would be put in directly. Which AGAIN, prompted a charge to my bank. Then my app showed SOMEONE ELSE’S delivery. It said, and still says, my medication is being held due to non payment (I actually paid more than once). When I call about this, I’m told it will be escalated and I’ll have an update in 72 hours and I’m unsure what 72 hours means where they are but it’s 3 days here, not over a week. Then I get emails saying “we didn’t get a response so we assume this is resolved” even though I’ve replied to those emails 5x times at least. The medicine fee is fine but I have a huge problem paying a monthly subscription for features I don’t get, such as UPDATED weight, meal and health goals. No customer support. A terrible app.
This has potential but FuturHealth needs work and the customer service reps need MAJOR remedial training