Hotel Collection Reviews

Impossible to navigate account changes. Can’t cancel subscription through HotelCollection . Agents are annoying and persistent, constantly trying to upsell via calls and texts.

It is impossible to talk to a live human being from this company. They do not fulfill their orders, yet charge your credit card as if they did. Then, you have no way to talk to a person. In my 57 years of living, this is the worst customer service experience I’ve ever had!

The scents are great, however whenever you order something, a “customer care” representative will blow up your phone via text and call trying to upsell you. What they won’t actually do is review your order that they are caring for to make sure the scents are compatible with the device. Also the website will automatically put the wrong scent in with certain devices and then when you try to exchange or return because you have incompatible parts you will get a weeks worth of emails saying that the customer is wrong because somewhere at the bottom of the page was a disclaimer. It’s really a big scam but great scent if you can get the correct product. I have plenty of screenshots that I can share to support this. Best of luck to you.

I love the product but HotelCollection should be way more user friendly I can’t seem to change my information and when you call for help your on hold for 20 minutes or more without talking to someone I’m actually on hold as I’m writing this review

AftTher?????gave me no option to choose what scent I preferred

Love that Hotel Collection is now available as an app! I can now heart my favorite products and go back to them so easily when I’m ready to buy

Bought everything from wine to travel bags to scents. Nothing has disappointed!

HotelCollection is user friendly and their scents are even better than Aroma360’s.

Love Hotel Collection, HotelCollection is so easy to use and makes shopping so easy. Obsessed with their scent diffusers and Laundry Pods!

The scents are my absolute favorite!! I haven’t found one that I don’t love yet!

Best scents ever. The scents are so luxurious.They also have beautiful luggage. And laundry pods that i am in love with! I will never do my laundry with any other products.