Contact EverBank Support

by Dalt.23

The new app is okay at best…they hyped up this new app so much just for it to be pretty much the same, if not worse than the old TIAA app. It is slow, the UI looks like it is from 10 years ago, and there is really not a whole bunch you can actually do on the app. Trying to transfer funds from bank to bank is nearly impossible with this app and login can be a real struggle sometimes. EverBank could really do better with this. They need to take a look at the RadiFi CU app and take some serious note!!!!

by PocketsofSanity

Online check deposit function is terrible. Checks that were routinely easy to deposit using the TIAA app now won’t go through the EverBank imaging process. Even with special attention to good lighting, images are routinely rejected. After many attempts, if you are able to get it to accept the images , you’re likely to get an email the next day saying the image was rejected. Save your time and sanity and make deposits to another bank with functional imaging software.

by App.review

The TIAA app was not great but it was better than this. UI is horrible. Plenty of rendering problems and other display and functionality faux pas. It looks and behaves as though it was developed by a high school kid in a garage. Offering “new” (which it isn’t) functionality does not mean anything if you can’t do it properly. They have had over a YEAR (and they were still very late from the original transfer date) to get it together but still couldn’t produce. Why did you ever sell to TIAA in the first place? Everbank to TIAA then back to EverBank. What a colossal waste of a merger and time. Customer service is still a problem since half of those on the phone don’t know what they are doing. The other half behind the scenes can’t respond to requests correctly. It’s as if they don’t have any critical reading, writing, comprehension, and communication skills. I have over a million dollars in this bank and am always looking for another home to put it.