Contact FairMoney Support
Company Name: FAIRMONEY MICROFINANCE BANK LIMITED
About: FairMoney is the number 1 most downloaded Fintech App in Nigeria. With more than
10,000 loan disbursements each day and more than 5 million users taking
advantage of our services, FairMoney enables every average Nigerian to have
access to easy loans that will enable them to gain control over their lives and
their finances.
FairMoney Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of FAIRMONEY MICROFINANCE BANK LIMITED
Verified email
Contact e-Mail: [email protected]
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit FairMoney Business Website
Privacy Policy: https://business.fairmoney.ng/terms-privacy#privacy
Developer: CrowdForce
Privacy & Terms:
http://fairmoney.io/privacy-policy
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8 Most reported problems 😔💔
Feedback on Recent Interaction with Customer Service Agent Dear Team/Support Team, I am writing to provide feedback regarding a recent interaction I had with one of your customer service agents named Mathew. Firstly, I believe there is an opportunity to provide additional training to the agent on best practices for customer engagement. During our conversation, I noticed that I was muted shortly after I inquired whether the call was being recorded for quality assurance purposes. The agent’s response came across as sarcastic, both in tone and demeanor, which I found unprofessional. Additionally, his tone throughout the conversation was somewhat authoritative, which is not ideal in a customer service setting. I would appreciate the opportunity to speak directly with a team lead or manager to provide further context and share constructive feedback regarding the interaction. As a note, my phone automatically records calls, and I informed the agent of this. Shortly after, when I asked if he was still listening, he abruptly ended the call. You may wish to verify this by checking your system to determine whether the call was terminated from the agent’s or the customer’s end. Please feel free to reach out to me should you require any further details. I am also open to providing feedback on other interactions I’ve had with your agents, particularly regarding attempts to upsell features on your app. Best regards,
Money is missing in my Gtbank connected to Fairmoney. After my phone lost on April 2025, Fair money agents call me informing that my loan is due, since I didn't have a phone, they sent me the account number and I did the payment. After a while I noticed that money was missing in my Gtbank bank account connected to Fairmoney, please I need to know how possible this can be. Fairmoney account number 2652948110 Blessing Azubuike
Good day, i have cleared the money which fair money said i am owning for long, fair money have not removed my name from the list.
Goodday fairmoney am a bussiness man also am working in Indomie factory i need a loan of like 200 thausand which i would be paying everymonth to support my bussiness.. What is the procedures of getting this loan
I want to borrow loan from fairmoney
Double force repyament
by Dcwizzy1
I took a loan of 12,000, made a transfer to my
Fair money account and paid but you people still went ahead to debited the same amount from debit card later that day making it double payment. I’ve reached to customer service many times claiming the payment failed while the money is with you guys, please return my money….
What about us that don’t have debit card
by Angry Bird😡♾️
I try to borrow a loan they are asking me to add debit card before I can take a loan and I don’t have that why are you requesting for debit card can’t you add bank transfer to it cuz I don’t understand why I need to add a debit card first I guess I will just delete the app then since I haven’t taken a loan yet which because am asked to link a debit card
Not good enough customer care
by 1773kksh
I wanted to know how to remove a star rating because i mistakenly sent a star which should be zero star because how would y’all not let me take a loan since a month back and I’ve been taking loan and paying back right on time before the agreed pay back with interest day and I didn’t know how y’all didn’t let me take a loan now when I needed it the most and you know I’d have paid back long ago if you had let me take it back and I have numerous transactions in my history so once I’m eligible again I’m giving your operation services the last chance and I’m locking my account immediately so y’all should work on that….
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