Chuze Fitness - New Reviews

by Seriousmaddie

What is the point of ChuzeFitness? Is it even supposed to work? Is the point of ChuzeFitness to work at all? Every time I try to use it to book classes or to load my pass, it will not load. It constantly tells me there are no classes, it constantly tells me there are no instructors. It won’t load my history, it won’t load my profile. What is the function of ChuzeFitness?

by Elle1833648

I never write reviews but I hate the fact that we have to use ChuzeFitness. I hate apps and seriously now we have to have ChuzeFitness for a “buddy” pass? I could bring in whoever I want but now my guest has to come and have their ID checked? So intrusive. You can’t even log in half the time. I might just downgrade because I hate it so much.

by MelissaN89

We are expected to check in with ChuzeFitness into the gym and classes with the QR code, so we can’t leave the phone at home and just take the watch and check in with the watch

by JECK4

I signed up for Chuze because of multiple reasons but one of the important one was to bring my 13 year old son to workout with me. He was excited when he found out there was a pool so I told him he can swim IF he works out for an hour. This guy comes over as we were swimming and says my son is a guest and he can’t be swimming (my son is very mature we were not playing around just swimming in a lane) I asked why and all he said was the guest can’t use the features. I understand the spa/sauna but the pool really. the workers seem arrogant and frustrated about working there, no customer service. I’d avoid this gym.

by Suzek00

The new app is pretty awful. ChuzeFitness logs you out all the time and even though you have Face ID turned on you still have to type in your email address every time. Touch ID is not an option, so if I don’t have Face ID on my device I have to type in the password and e-mail. Is Chuze Fitness making it harder to go to the gym so that they can charge you a monthly membership fee to stay home?

by Team595

As other reviewers have described, the new app is slow and clunky and tries way too hard to cram graphics in instead of actual useful and accessible information like future class schedules. The older app functioned beautifully and maybe needed a few tweaks, but this new version is awful and needs a lot of work to equal the older one. The gym and instructors are still excellent, just the new app that falls flat. Please improve.

by Co-cobarnibus

For those who attend classes only this new app is inferior to the old to find classes by instructor. the only option to view on day at a time.

by Aprello

Can’t go to the gym without having ChuzeFitness now, any guests are forced to have it too. Can’t use ChuzeFitness without uploading a picture of your face, can’t change said picture unless you’re physically at the gym (so you can’t turn off location permissions either). They also want to tout how convenient ChuzeFitness is but give you no option to change your payment method on ChuzeFitness , you’re redirected to the clunky website or told to ask an employee-who will do everything they can to keep you from using a credit card. And let’s face it, it’s a gym, whichever third party they contracted for ChuzeFitness is surely not keeping data security in mind. Going to cancel my membership over this most likely

by Alfpvnfkwsjxhdn

My subject line speaks for itself. ChuzeFitness cannot handle 30 people online to reserve a class. The UI is aesthetically simple and easy to use but is very slow to load. By the time I open ChuzeFitness to book a popular class all the open spots are taken. ChuzeFitness is constantly timing out and takes forever to refresh. Very dissatisfied with that aspect of ChuzeFitness because I get frustrated when I can’t book classes that I paid to take. Also there is no way to report a bug on ChuzeFitness . ChuzeFitness has a lot of work and improvement needed to become a 5 star app.

by Lereveme

ChuzeFitness is waaayyyy to slow in the morning and times out consistently. It’s very hard to book a class and know that I got in. For me this is the only thing I use ChuzeFitness for and it fails at that.

by Xyz0000abc

ChuzeFitness is nice for the most part. However, there’s some areas that do not work / function. For example, the “buddy pass” says coming soon but there’s no update on that?? Also, the invite a guest buttons doesn’t work. Lots of little errors like that

by Lil Dunn

ChuzeFitness did not register that I registered online. It says I have an account with my email registered already, but it doesn’t allow me to log in on ChuzeFitness . It just tells me to go to a nearby club. What’s the point of ChuzeFitness if members can’t even use it?

by Pryder83

Downloaded this today since I got an email to do so and the old app is being phased out. Was surprised during the login process that I couldn’t even use the Apple password creator to create a secure password for it, it’s 2024 and a brand new app how would that be missed? ChuzeFitness is incomplete and it lacks the history check in view where you could see the historical data side by side. Guess I’ll keep using the old app until it’s shut down.

by Eliannananananna

First ChuzeFitness locked me out of my account for weeks. I finally got in and it works sometimes. It glitches all the time and doesn’t load. Makes it impossible to book classes because it keeps glitching out or not loading

by Cynthia In Denver

Another example of something that wasn’t broken being “fixed” and now it’s crap. Opening screen is too busy and makes it hard to get what you want/need.

I have to make three or four screen jumps to find classes at 2 different gyms.

The design is clunky and not at all streamlined for ease.

by SupDude

The change to a new app is not helpful. Layout and design is cluttered, and missing features from the old app. And still no compatibility with iPad! The password and account login all had to be migrated manually with no secure auto generated password capability.

The idea of reserving amenities in ChuzeFitness is great, but other than that it’s clunkier and worse. Why bother to go through with this? And even if you did, why a completely different app?

by Mangoluvv

The user interface design of the new Chuze App is more aesthetically appealing and modern for modernity’s sake, but the user experience takes a hit.

Because there’s larger photos, more icons, and sections, it requires the user to scroll down more and also click through multiple pages to get to where they want to go.

Here is for one use case: For me, I love taking the studio yoga classes, but space is limited for only 20 students so time is of UTMOST importance. The class fills up within 1-2 minutes of the class opening. So I need to navigate to the class and “Book Class” faster.

I notice with the new Chuze app, I have to open it, click “Reserve” bottom icon, then “Reserve a Session: Class,” SCROLL down to the class, Click the class, SCROLL DOWN to click “Book Class.” Not only that, but because ChuzeFitness is visual media heavy, there is a loading delay per page — all this adds up to slowing responsiveness and creating friction in the user experience. Total: 6 actions + delayed responsiveness.

This is extremely frustrating when I’m trying to book a high-in-demand class like yoga.

In contrast, the old Chuze app is “uglier” but highly functional and simple for its use case. I open it and Click “Class”, and all the classes for the day are shown in text format with no need to scroll, then i click on the class I want, and the “Book Class” button is STATIC in the foreground so you don’t need to scroll unless you want to read the description. Action: 3 actions with minimal to no delayed responsiveness.

As a result, I still use the old Chuze app instead of the new one.

Mobile developers, please find ways to make ChuzeFitness optimized for functionality and convenience first and then aesthetics second.

by Jdjdjdjjejdj

Would like the new app to a printed out report of check ins to turn into employer

by Derrick_NM

If I am signed into ChuzeFitness and am already a paying member why am I being shown advertisements for enrolling in a membership? It’s noisy.

by 6big6il

How do I change my profile picture? I thought I would be able to change it but I can’t. :(

by Needing More Review Options...

I would like to be able to flag my favorite coaches and classes so that I get a notification of when they are teaching or when a certain class is being taught. Even better would be if I can indicate preferred times so that I am only notified of classes within that time frame. Also, bring back the Team Training videos and calendar. I like to know what to expect in that days class (video) and find out when my favorite classes (endurance) are being held that week. Also, what’s with the buddy Pass button that does nothing?

by Banezj

Could you include the option to change ones profile photo please? Thank you

by Cloudgod1

I didn’t change my picture when I first downloaded ChuzeFitness thinking that I’d be able to change it later and I can’t😐 please add a feature to change your profile pic/pass photo.

by Siouxzqnkola2

The new app is more user friendly and happy you ditched the hard to read yellow font and added a reminder to sign up for a class. I hope the obnoxious “refer a friend” taking up the top half of the home page is temporary. That is not a good user experience. Thank you!

by Alex Hel

Like ChuzeFitness better than the old one. But like the old app, please add the monthly and yearly views to the chec-in hostory so I can compare with the previous year and month

by Nr1983

ChuzeFitness is much nicer than what it was before with the old app. However, the membership barcode does not appear on an Apple Watch wallet pass, need barcode on Apple Watch wallet pass to makie it easier to scan into the pool area. Please fix this with the next update.

by SwoleMushroomTip

Please provide the option to set a new profile picture from our camera roll. I didn’t know I had any profile picture at all until I downloaded ChuzeFitness . It’s an atrocious snap at the gym when I first signed up nearly a decade ago.

by Shnfubits

Where can I go to see check in history? I’ll be bummed if that’s not on the new app.

Also it would be nice to see todays classes at multiple locations on the home page.

by Swirlforu

Everyone was logging in with their watch. I don’t see a download for that. Is there one for this new download. I can’t find it if so. That is a great feature and a very very useful one.

by Cbad Beach Mom

Beautiful app makes it easy to find and book classes.

by 10Matt22

To me ChuzeFitness is much better than the previous apps, I'm excited to see the new features become available as promised be the developers. It's fun to look at and it's not a boring experience to use. The amenities section is cool. It's cool how details show about the amenities.

by User Of Le App

A huge step up from the legacy Chuze app. I love the look and feel of the new app. I often find myself looking at the busy meter before heading to the gym.

by Ritz Aaa

I guess I’m lucky to not experience any problems or glitches so far. I got the new app when I first signed up before previous members were asked to switch. I’m able to sign up for classes and reserve hydromassage and zero gravity without a problem. I like the new feature that makes your attendance to a class like a full green ticket. It’s really visible to show instructor from across the room. The Birdcage location is amazing! The staff greeting at the front early in the morning are super friendly and welcoming. The instructors push me past my limits which I appreciate, especially Marcy! I’m so happy with my membership so far.

by GirrardLife

Much cleaner than the old app.