Contact Cachly Support

by Albano5566

I’m a newbie, and this thing seems to assume that you’re an expert geocacher. Instructions are poor and very confusing. Plus I paid for it in good faith, and now it turns out that I’m not actually a premium member. Paying for the app gets you the app and 3 searches every 24 hours. If you want more searches, you have to pay a monthly or yearly subscription fee. No one told me that up front! Stinking thieves! The excuse they give is that the limit is a “third party restriction,” but they do not make this restriction clear up front, which is highly misleading. I repeat, stinking thieves! To make matters worse, most of the caches aren’t even there anymore yet they keep them on the map for seemingly forever. So you decide to hunt for a cache on the map, you select it as one of your three free ones, and then you have access to see all the details about the cache that tell you, guess what, the previous eight people all couldn’t find the cache so it’s almost certainly a waste of your time to hunt for it. Now you’re down to just the two free hunts, and there’s a large chance that the same issue will occur with them as well. Save your money. Really. I wish I had. I feel completely cheated.

by Nothing921

I thought the $5 paywall to install the app was so that I could get premium geocaching benefits without paying the monthly subscription with the official geocaching app. Upon downloading it, I realized there was also a premium for this app. No problem, they probably want to make more money. I get it. But looking at the map I discovered I could only see traditional and event caches. Multi, mystery, or any other type of caches were unable to be seen unless through a direct search. I assumed this was a glitch since the thought that this was how this $5 app worked was laughable. But upon further digging I found that only premium members could see those types of caches. Why?? The basic geocaching app with my similarly free account can see multi caches, and even grayed out advanced caches. WHY IS THIS PAID APP WORSE THAN THE FREE ONE? I see zero benefit of this app over the official one. The fact that this has 5 stars is astounding to me. Don’t waste your money. Would give a zero if I could

by Miss Thistlebottom

I have been a premium geocacher for a very long time, but this is my first venture into caching with a smartphone. It has taken quite a bit of trial and error to get comfortable with this app. I have not found the user forums to be very helpful. Cachly will never replace my old-fashioned handheld gps unit, especially when caching in remote areas with a poor cell signal. But it is good when I just want to find one or two caches in an area. GPS burns too much battery life on the phone to use this for a full day of geocaching. Though this is supposed to be a paid app, I haven’t figured out where to pay for it. That basic information would be useful since I do support apps that are reasonably well designed.